Complaints
This profile includes complaints for Biggers Mazda's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ASKED WHAT I WAS ELIGIBLE FOR AND THE ***** PERSON SAID HE WOULD CALL ME BACK. THEN MY CREDIT SCORE WENT FROM ABOVE 650 TO BELOW 580 BECAUSE THEY RAN MY CREDIT REPORT 10 TIMES (TWICE AT MULTIPLE PLACES ON DIFFERENT DAYS).
Business Response
Date: 12/30/2023
Hello,
Please see the attached file for Biggers Mazda response to customer *****.
Thank you,
*******************
General Manager Biggers Mazda
Customer Answer
Date: 01/07/2024
Complaint: 21068411
I am rejecting this response because: I was never asked to run my credit, nor did I fill out a credit application. The dealership decreased my credit worthiness and greatly lowered my credit score. The dealership's response is ignorant and speaks for the credit bureaus. I would like the dealership to provide proof for each credit inquiry made on me. If they cannot, they should have to complete retractions with every creditor that ran my credit which caused a significant decrease to my credit scores.
Sincerely,
***************************Business Response
Date: 01/11/2024
Hello,
Biggers Mazda did receive an online application from ************************* on 11/26/2023.
The attached files are screen shots received with name, *************, with disclaimer and the agreement to proceed to process the application received.
Please reach out if any other information is needed.
Thank you,
*******************
General Manager
Biggers Mazda
Customer Answer
Date: 01/16/2024
Complaint: 21068411
I am rejecting this response because: The document/screen print showed was incomplete and is only 1 application. However, the business pulled her credit 10 times.
Sincerely,
***************************Business Response
Date: 01/19/2024
Hello All,
The reason the screen shot shows incomplete is because the customer information is deleted in our system for security purposes automatically at 14 days after submission of application.
Biggers Mazda was only able to send this application to banks with the personal information and authorization provided by ************* on 11/26/2023.
There is one inquiry from Biggers Mazda, the remaining are from the banks we use for financing.
Thank you
Customer Answer
Date: 01/31/2024
Complaint: 21068411
I am rejecting this response because: BBB, I do not accept the response from the business. Showing me incomplete application material from an internal system that I never put information into is not sufficient reason to pull my credit 10 times or more.Regards,
Sincerely,
***************************;Business Response
Date: 02/05/2024
Hello,
Attached is a file highlighting the id source from our website, identifying the date and time of the request, as well as the customer name, email address and phone number.
Highlighted as well is the link that contained the drivers license that was also texted to **********************.
Thank you
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