Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid over ****** for a plan ticket. Have in writing that the ticket is refundable . We were told not to change anything in the ticket as stated from the below:As mentioned before, this is an award booking, which was paid with our corporate points. You will see our companys contact details in the online reservation. I must ask you not to change any of these details, like the email and phone number, and not to add any FF numbers. Its important to know that passengers flying with mileage tickets do not earn any frequent flyer points My husband inadvertently added our FF which we immediately called and informed them. They called us back 2 days later and said not to change anything else. In the recorded call, he states the ticket is refundable and changeable . The business called today and stated they will only refund a very small portion of the ticket. Please help

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets *******-***-******* from Busness Skies (agent ***********************) and paid $3,533.70. Booking reference OM8315. Due to the war in ******, the airline cancelled all flights. Turkish Airlines informed me their policy is full reimbursement but since I purchased via an agent, I must refer to the agent. I was refunded only $2,500 -- a significant difference in spite of my protestations. ******, with whom I spoke, did all she could do but was limited by company policy.

  

  Business Response

  Date: 06/18/2024

  Regarding the booking reference OM8315, everything was refunded to the client, and the difference was accepted by him as credit with Turkish Airlines. 

  
  

  Customer Answer

  Date: 06/19/2024

   
  
  Complaint: 20731799
  
  
  
  I am rejecting this response because:
  
  I was neither 9ffered nir received a credit from Turkish Arrlines, nor would I accept such an offer
  
  Sincerely,
  
  
  
  Baruch Maoz

  

  Business Response

  Date: 06/19/2024

  Dear all, 

   

  Attaching the Refund Form PDF submitted by the client.

  Thanks.

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 20731799
  
  I am rejecting this response because:I am till dissatisfied with the companys respond I reviewed a small portion of the sum I paid. The airline cancelled the flight with no action on my part. No voucher was received, nor would I accept any such.
  

  
  

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/28/2024

  Dear Customer, 

   

  We are ready to hear you out, just reach out your company directly. 

  Unfortunately, we can't take responsiblity of airline actions, but we can offer you some vouchers from our side. 

   

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 20731799
  
  I am rejecting this response because:

  1. The refund was partial. I did not cancel the flight; ******* Airlines did. I should therefore be accorded a full refund.

  2. In light of ******* Airlines handling of this matter, I am unwilling to accept a voucher from that company and will not fly with ******* again. I AM willing to accept a voucher for the vendor if it will make up the full difference between my cost and the refund, will allow me to choose their airline and will be valid for transactions at least until December 2025. I do have international travel plans.

  I wish to add that I used this vendor repeatedly in the past through their agent -- *********************** -- and was very pleased both with his and their service. I would be happy to put this disagreement to rest and to revert to using them again. I have since travelled internationally thrice and intentionally avoid-ded using their services. I believe it would have been best all around had the vendor chosen to resolve this matter without my needing to refer it to BBB. However, I do appreciate the fact that the vendor is responding to my complaint via BBB and commend him for doing so. I look forward to a happy resolution.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/01/2024

  Dear Customer, 

   

  Let's just connect via a call and solve this out! My number is ************.

  Thank you! 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 20731799
  
  I am rejecting this response because: I called, was promised an acceptable resolution wit6hin a day or so, which was not followed up. No resolution has been enacted.
  
  Sincerely,
  
  *********************