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Business Profile

Gardening

Biogreen usa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a green hose heater back in September 2023 and the unit stop working 2 months later I contacted the seller directly and told them that the unit stopped working they said that it was back order but they will send me a new unit early December to late December is already March this week and I haven't received anything yet from them I have contacted them many times with no results please help

    Business Response

    Date: 04/15/2024

    Good Afternoon,

    We hope this message finds you well.

    Thank you for allowing us the opportunity to rectify the situation at hand.

    As promised, we have dispatched the replacement heaters for *********************************.

    Below are the *** tracking numbers for the two heaters shipped on March 1st:

     1ZG6H5090342460405
     1ZG6H5090342924191

    Should you have any further questions or require additional assistance, do not hesitate to reach out.

    Thank you once again for your understanding.  

    Customer Answer

    Date: 04/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Biogreen usa is NOT a BBB Accredited Business.

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