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Business Profile

Home Furnishings

Kiva Stone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th, we purchased two slabs of Taj quartzite and two slabs of quartz from Kiva Stone. The slabs were delivered to ************* waiting for the installation. Due to time constraints, we switched companies and **** and ******** arranged for **** to pick up the slabs and bring them back to the warehouse for pick up by ****** Stone. During the transport, Kiva cracked one of the Taj slabs. ****** accepted the slabs, paid for the slabs the second time. Upon installation, we realized that Kiva sent us the wrong finish of soap quarts, which they corrected free of charge to us. Unfortunately, due to the crack in ***, we werent able to complete the job. Kiva promptly blamed the ****** for accepting the cracked slab and refused any further conversations.On Dec. 4th, Granitex has submitted the request to refund the stone, since the job was already paid for twice. For three weeks, the Granitex and myself were playing phone tag with Raja, the manager, who promised apologetically that he will submit the paperwork for the refund shortly. Two months later, after calling and emailing, Granitex with my permission, filed a claim with the collection bureau. After back and forth, a visit from **** representative and more promises of the refund, Kiva stone refused all our requests, including the collection agency request under the claim they have never promised a refund, but rather a credit. We paid twice for the same stone, they messed up the job, they sent broken slab, and are now refusing to return the money.

Kiva Stone is NOT a BBB Accredited Business.

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