We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Infusion Services

Orsini
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I send billpay checks from PNC bank to pay toward the balance of ******** dollar bill I received. This company does not return phone calls, does not have something to set up a payment plan, and seems to have either forgotten, lost, or misplaced my billpay checks. I will not give them my credit card information. Billpay is the only way that payment is secured as this continued effort of making sure my payments are credited to the account has been ridiculous. *** called and left voicemails and no one picks up or calls back!!! I wanted to set up another bill pay check as I am trying to do this each month for as much as I can and no one seems to care. I will not have this go into collections because this company does not return calls. This has been an ongoing issue and there is no excuse not to call someone back - I left messages and a week goes bynothing. Leave another message and another week goes by and no one seems to care.

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on 08/30/2021 I had surgery on my left knee through the **** program through this company Orsini Pharmaceutical. They continued to send me a bill which was not correct and I have left so many phone messages for their billing department which all have been not returned. Back on 02/17/2023 I received a phone call from Orsini asking me if I would settle my bill for I think a 15% off price. I agreed. My bill was $2,130.93, I made a payment of $1,811.29 and was advised my bill was paid in full zero balance. I received a bill in the mail from Orsini the middle of June for $319.64 which is the amount they gave me off for paying my bill in fill back in February! The bill states I am past due 150+ days, which I am NOT. I have called Orsini since 06/22/23 constantly and left messages almost every day to the billing department to settle this. No one from billing answers their phone or calls me back. The only person who answers the phone is the receptionist *****. I have spoke to ***************************** one time who is a manager there on 06/29/23 who advised me he would contact billing and call me back but I have yet to hear from him either. I have done my part by paying my bill in full and because they have labeled my account overdue I DO NOT want this to go to collections. This is not my fault, I have tried to contact them for over a month with no response from them. I want this made paid in full as it should have been back in February of ************************************************* full zero balance as I also asked for back in February 2023 but never received.

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orsini Healthcare billing won't return my calls (I've called and left messages 4 times in the middle of a weekday and spoken to the operator twice). I'm trying to pay my bill ******** ********** with date of service 11/3/2022). However invoice ********** with date of service 11/30/2022 is invalid. I never received the second shot and shouldn't be billed for it.Call me. Thank you,***********************************: 05/11/83 M: ************

Orsini is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.