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Business Profile

Relocation Services

Charter Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Relocation Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Brian H

    Date: 11/24/2024

    If I could give 0 stars I would. Half our stuff was broken, stolen, or damaged in some way. They did thousands in damage and stole property, then they send us a 1.5 k check like that replaces the 3k couch, the 200 tattoo unit, or the 2k China hutch. The guys who were moving us got in a massive argument and a fist fight in my front yard with kids all around. This was the worst experience ever. Do not allow them to move or even touch your stuff. It took them 10 years to get us the check when our claim was submitted within 30 days.

  • Christopher S

    Date: 05/11/2024

    Avoid, avoid, avoid. I would give zero stars. Read on for details. The ********** of ******* contracted this company to move my family for a Permanent Change of ******************* inflicted significant damage to 28 different items that cost us ~$13,150. Per the contract, they must repair or pay full replacement value for all these items. Instead, they repaired two items, offered us a measly $379.24 for some damages, and denied the rest of the claims. They acknowledged that they breached the contract by offering us an "appearance allowance" of $100 for irreparable damage to four items worth $4,199.83.This company denied a portion of my claim because it was supposedly submitted past the 180-day submission deadline when it was submitted on day 174. The lead claims adjustor, *************************, was rude in her correspondence, dismissive, and inconsiderate of the time I spent researching the contract, the business rules, or backing up our claims. Charter Transportation, Inc.'s leadership team promotes the company's mission of improving service members' quality of life. When I contacted their VP, ***************************, to seek redress for ***************************** poor customer service, he ignored me. This company is missing the mark. If you are in the military and preparing for a PCS, I recommend explicitly requesting the ********** of ******* to avoid this company when putting the contract out for bids.   

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