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Business Profile

Sundries

Polyform Products Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for polymer ***** to be delivered to my condo. The package was marked as delivered on November 11th by **** but the package was not delivered. It was not at any of the entrances, either of the mail rooms, my front door, etc. I contacted them through their support email on November 17th to notify them I did not receive my order. They replied on the 21st and said the package was delivered on November 11th, and said "May we have you check the tracking." The package was shipped via *** Surepost, meaning when you look it up on *** it tells you you need to check the tracking on ***** but when you check **** it says the tracking number is invalid. The "Proof of delivery" page yields no results. They replied with a screenshot of the same *** page I said I had looked at already, and after some more back and forth they said "We ask that any orders that are not found be disputed with your credit card company, this is our company policy." The seller is responsible for the package containing their product until it gets to the purchaser, so this company policy is problematic as a standalone. I was never offered a replacement or a refund and the customer service was abysmal.

Polyform Products Co is NOT a BBB Accredited Business.

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