We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Suburban Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Joseph K

    Date: 01/26/2023

    ******* DO NOT USE THIS COMPANY They are lying, thieving scumbags.They treated me like garbage over the phone. The woman dispatcher is a VILE human who talked to me with zero respect and carried on like I was a prisoner and she was a prison guard. She kept hanging up on me for no reason and acted very annoyed when I would call back.They provided me with a quote before I agreed to the service, and it was well above what every other tow truck company wanted to charge. Because my vehicle was immobile and parked in a spot where I could not leave it, I had no choice but to utilize their services because my time was very limited and no one else could get there quickly.Upon arrival, the driver tried to squeeze me for an extra $75 (bringing my tow fee to a whopping $325) because he claimed the vehicle was parked in a position that was difficult to hook up. Apparently, $75 would make that difficulty magically disappear. I told him to forget it and that I would hire another tow truck driver. The dispatcher lady then called me and told me that my only choices were to pay the addition charge and take the tow, or to be charged the full amount, minus the $75, even though I wasn't getting the tow. This is after she had verbally itemized the bill as $150 for the initial hook up, $50 for fuel, and then X amount of dollars for each mile that we drove (about 15 miles). Having decided that I was finished dealing with these pirates, I wished her good luck in successfully extracting the money from me. Despite the fact that the car was never hooked up, she tried to run my credit card for the full amount. Nice try, lady. Didn't happen. Not to this guy. Funny, she didn't have anything to say to me after that, snarky or otherwise. She didn't call me again, either, because SHE KNEW that I wouldn't have to tolerate any more of her lip. I would not have bothered to write this review if that woman would have treated me with the SLIGHTEST bit of respect. You reap what you sow, lady.

Suburban Towing and Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.