Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recurring subscription and wanted to upgrade my budget from small to medium. I paid for the medium on 12/12/24 using a $50 gift card and additional $9.99 paid through credit card. On 12/18/24 my account was cancelled without my knowledge. Ive reached out several times and there has been zero correspondence to explain why my account was cancelled.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received my first set and discovered four broken pieces as I sorted each piece by type. Then about half way through I discovered my first missing piece. It wasnt a small one either, it was a large plate that I couldnt continue to build without. I reached out to customer service, it took a couple days, but they finally let me know they would send a new one. It took nearly a week to get the piece in the mail. As I continued along I discovered two more missing pieces. I let the company know and told them I was unhappy with the service. After a few more days they finally responded, insulting my integrity, and said that it was highly unlikely for me to be missing this many pieces. I responded that I would like to take advantage of their 100% satisfaction guarantee. They avoided this, until I took a screen shot and told them that if they wont honor it I needed a reason why. They then said they would honor it, but attached to that statement is a clause that says less shipping and restocking fee. Folks, they charged me $48 for shipping and $65 for restocking! When I asked them to explain the restocking they said it was to prepare the set for the next user. Clearly that didnt happen with my set and their whole business model is set for you to return things to them. So in the long run I paid $100 dollars to build the Death Star. Ludicrous. Stay away from this company. Bad product, bad customer service and even worse business practices. I should have known that a company that has no way to speak to an actual person (even after I asked more than once) is bad news.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company is a monthly rental for lego kits. My kits were returned in a time- all pieces. the claim pieces were missing but did not provide proof. they would not let me cancel the account until all was returned. I explained to them that I would pay for whatever they claimed was missing and they said I would have to pay for the whole kit that was $215. they said they were sending my account to collection and refused to answer any more correspondence between me and them

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Netbricks provided me with several lego kits. I returned these kits with all pieces. They wrote me and provided me a note recorded on a sticky pad showing that several pieces were missing with no evidence of the actual pieces missing. I requested that they end my membership. They then refused to cancel my membership despite me not renting any more legos for several months for which they charged me but provided not service. They did not provide any service during these months. When I refused to pay for another month, they threatened to charge me $600 for several small lego pieces and to send that to collections. This is despite having charged me the equivalent of that amount in service fees over the last several months after having declined to cancel my service.