Complaints

This profile includes complaints for Superior Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Superior Ambulance Service

  395 W Lake St Elmhurst, IL 60126-1508

• 

  Superior Air-Ground Ambulance Service, Inc.

  2611 Garfield Ave Highland, IN 46322-1609

• 

  Superior Ambulance Service

  P.O Box 1407 Elmhurst, IL 60126-8407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was transported from an ER location (***** Ridge in **************** ****) to *** in ******** **** by Superior Ambulance Services. Due to severe GI pain, he was in/out of consciousness and heavily medicated. He has no recollection of signing any agreement to pay thousands of dollars for an EMS transport at 1:00AM directed by an ER facility to a hospital 20 miles away. I followed the ambulance in at 1:00AM and no lights were on during transport. We received a surprising bill 5 months later for $2,778.89. $1,796.89 was billed to us indicating another $982.00 was paid by the insurance carrier of the hospital he was transported to. The transport is not disputed, however, in addition to creating financial hardship, the billing practice is highly questionable when it's ordered by an ER hospital without option, and a patient is heavily medicated in severe pain without recollection. The outcome of this emergency was 2 days in ER, and 10 days admission. My husband also happens to be an essential classified facilities mechanical systems and plumbing tradesman for the area hospital he was transported to. The admission and hospital stay resulted in him also being docked for pay due to the duration of his hospital stay. This resulted in a $1,792.00 pay dock.

  Business Response

  Date: 10/25/2022

  Superior Air-Ground Ambulance Service of ****, Inc.(Superior) has provided ambulance transportation to the patient. As a courtesy Superior submitted the bill for the transportation services to the patients insurance company; however, the insurance company only approved a portion of the charges billed. Superior is not in network with Coresource - OH therefore,we are not required to accept Coresources fee schedule. However, we are able to appeal with the insurance as a courtesy to see if there is any additional payment they will be willing to make.
  The patient is to disregard the current invoice until the appeal with Coresource is completed and an updated invoice is sent out.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at a rehabilitation facility in **************** when it was determined that an infection in my knee needed to be looked at by a doctor. The facility called an ambulance. The hospital ER was literally across the street. 0.6 miles away. ********** will pay around $500 for this service. The ambulance company refused and is billing me for $3149. They lowered it a couple hundred dollars when I called out this was a trip across the street. I did not choose the ambulance, I was coherent, no one mentioned that they would charge over $3k. Had I known I would have walked across the street. I should not be subject to this extortion. All other medical providers who were chosen by a facility and not in network are subject to the No Surprises legislations, for some reason this ambulance company is not. I will pay what the insurance would pay any other ambulance company.

  Business Response

  Date: 10/19/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of *******, **** (Superior) reviewed the matter in question.
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to Anthem BCBS, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  The patient was paid $412.76 directly by Anthem and Superior has not yet received this insurance payment from the patient.
  
  As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Superior Ambulance sent us an egregious surprise medical bill for an out of network service. Our insurance paid the reasonable fee of $393.04 for an 11 mile trip between two hospitals in suburban ******* for my son. We were presented with an additional bill of $5,051.96, which is more than the bill we received by both hospitals for my sons care. Further, the only service rendered to my son in the hospital was monitoring his pulse during the drive. This is an outrageous charge completely out of line with a reasonable balance to charge the patient.

  Business Response

  Date: 10/19/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Illinois, **** (Superior) reviewed the matter in question.
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to Aetna, the patients insurance provider. Superior is not in network with the insurance provider, and therefore not required to accept their payment as payment in full.
  
  As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18240527
  
  I am rejecting this response because: the response was unresponsive. While I appreciate the ambulance company would like Aetna to pay more than the $400 they already paid, it still does not justify the arbitrary and egregious amount of over $5000 charged to me as a surprise medical bill.  Furthermore, just because a physician ordered they transport, does not entitle Superior to charge me a fee that is outside the bounds of a usual and customary fee well beyond what is reasonable for the service rendered.  Under what reasonable circumstance would a 15 minute, 11 mile ambulance ride with only monitoring pulse ox justify a $5000 out of network charge beyond the $400 already paid by insurance.  NBC5 already highlighted these egregious billing practices by Superior back in 2016.  Again, it appears that Superior is taking advantage of vulnerable patients who are unable to choose their service and forcibly trying to extract thousands of dollars of excessive payments beyond a reasonable and customary charge.  This is precisely the type of customer fraud the no surprises act and other consumer protection actions against out of network companies are designed to protect against.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex wife had taken my son to the emergency room and while checking in gave her name and address. (Which the bill was sent) during this process my son was driven between facilities by ******* ambulance service (which is owned by superior) when I called after the incident about the bill, I was told that I was not responsible. The person who brought the minor in was responsible. I asked if they could send me the bill they said they could but it would have my ex wifes name on the bill BECAUSE AGAIN she was responsible party. Fast forward a few months. My ex is getting the bill to her house and throwing it in the garage and told me the bill had been paid. I then get a call from a collection agency telling me that I have been turned over for collection. Ive called ******* ambulance service several times and asked them to correct their error and they were suppose to send ME the bill so I can pay it. Ive gotten no where with their billing department. When I called at the beginning of the process the told me on two different occasion that I WAS not responsible. Which makes sense because otherwise my ex wife could take my kids to the ** every week and I wouldnt even know that there is a bill.

  Business Response

  Date: 10/10/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, *********************************** Service reviewed the matter in question.
  ****** Ambulance Service has sent a request for accounts 22-141015 and 22-139618 to be removed from Wakefield and Associates and have updated the address in our system to reflect ***************************************************************************. The invoices should be received at this address within the next week.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* hired this service to transport me to a skilled nursing home from the hospital. The ambulance service does not make agreements with insurance companies. Further, they overcharge by almost $100 so they can say they will give ********************* confirmed the price concern. Lastly, I reached my out of pocket maximum cap and they are continuously harassing me for a payment with threats of sending me to collections. Read their reviews as they have continuously overcharged people and added special fees. How sad to extort money from the sick and elderly.

  Business Response

  Date: 10/05/2022

  Superior Air-Ground Ambulance Service of Illinois, **** (Superior) has provided ambulance transportation to the patient.  As a courtesy Superior submitted the bill for the transportation services to the patients insurance company; however, the insurance company only approved a portion of the charges billed. Superior is not in network with ********** Blue Shield of Illinois (**********); therefore, we are not required to accept **********s fee schedule.
  
  As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan.We are encouraging the patient or a family member of the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 31, 2022 Superior Ambulance Services of ********, ** is billing me $2090.98 for services supposedly rendered on 11/20/2020 for a single 4 mile trip between ***************** and ******** hospital. Please note other ambulance services used charged less than $900.00 for the same trip. BCBS of ** has rejected their claim and appeals 3 times because the records submitted by both hospitals do not show the service. I have requested and received the entire records from both hospitals. Neither hospital show services for me on that day by Superior Ambulance. Three (3) other trips by Superior were approved by BCBS and paid.My concerns are (1) The elapsed time from date of service to this new billing started about December 2021, (2) No medical records from either hospital show this service on the 11/20/2020, (3) over 4 email attempts to resolve this matter by asking for a Superior Ambulance executive signed letter stating no further billing upon me after resolution of this bill will be made have been ignored, and (4) other Superior Ambulance bills were paid by BCBS for services between 11/15/2020 and 1/15/2021. I believe that given the long duration from time of service to billing, the lack of any records that the service was ever performed, and their inability to assure me no further billing will be processed is a indicator of fraud. Please feel free to contact me at any time. Looking forward to an expediant resolution.**** ************

  Business Response

  Date: 09/01/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Illinois, **** (Superior) reviewed the matter in question.
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the transportation services to BCBS the patients insurance provider. Superior received a denial from BCBS on 4/13/2021 and an initial invoice was sent to the patient on 5/20/2021.
  
  Superior did a courtesy appeal with BCBS in July of 2021 to which BCBS again denied.
  
  As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan. We are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment.
  
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17808455
  
  I am rejecting this response because:

  
  The medical and billing records of my interaction with ************************** and 

  ******** Hospital from 11/15/2020 and 1/15/2021 do not reflect any services from Superior Ambulance, 

  hence I would assume BCBS will not pay. 

  
  

  My request was simple to expedite this matter. Since there was such a long period of time until I recierved this bill, 

  I do not trust Superior Ambulance to submit more suspicious bills after this is paid. I have repeated asked for a executive 

  signed and notorized  letter sent via **** stating this bill will be the last ever thrust upon me by Suiperior Ambulance 

  or any of it's agents.  *****'s disrespectful responses,  were always here are your invoices. I don't trust them since other ambulance companies charged $600 to $800 from the identical trip. This trip was not urgent or life threatening, therefore did not require a APN or 

  physician accompanyment. I look forward to this letter and expediting this matter to with closure of all invoices from Superior 

  Ambulance,  already paid and witheld. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/07/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Illinois, **** (Superior) reviewed the matter in question.
  Unfortunately Superior is unable to provide a letter advising this will be the last bill sent to the patient as that *** be an untrue statement if future transports are provided.
  Again, we are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our customer ********************** department of the action that is taken with the insurance, so that we can allow time for an additional payment.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17808455
  
  I am rejecting this response because the statement "Unfortunately Superior is unable to provide a letter advising this will be the last bill sent to the patient as that *** be an untrue statement if future transports are provided" is untrue. It is blantly stated the *** signed and notarized letter be for any Superior Ambulance services from 11/15/20 to 02/15/21.   
  
  I need that notarized, *** signed, letter to proceed.

   
  Sincerely,
  *************************

  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/21/2021- received my first bill 8/8/2022 nearly a year later. My insurance ********** Blue Sheild covered $14335.96 because Syperior Ambulance submitted the claim twice both times with different parameters. I now have a bill for $1602.82, I called and spoke with a representative *****. I told her about my horrible experience with the ambulance. The driver had no idea what he was doing, we blew a tire they refused to pull over a quarter mile off the road to transfer ambulances. I was not going to carry my 2 month old son out of the ambulance on the side of the highway with trucks zooming by. The entire thing was so disorganized, when the transfer happened no one knew what was going on and it took a very long time. She apologized and immediately offered to cut the bill in half if I paid in full right now. I called my insurance and based on what the information they provided me the invoices for superior ambulance dont add up and seem extremely shady. The remaining balance differs from the one my insurance provider gave me. So I called back to discuss charges and ask for this to be voided upon the fact that I am just now seeing a bill and my horrible experience. ***** completely blew me off acting very strange when I called them out kindly about the descreponses. She claimed she just that second just got called for a emergency conference call. And she would call back, she never did. I called back multiple times and was sent right to voicemail. All of this does not add up, and on top off the horrible and very scary service I received, and not receiving a bill till 9 months later I want this waived immediately

  Business Response

  Date: 09/01/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Illinois, **** (Superior) reviewed the matter in question.
  Superior will be waiving the balance of this invoice due to the service error that occurred.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a number of calls with Superior Ambulance Service about a $250 refund they are suppose to refund me back on my wife ****. The insurance finally paid off the bill back in June. I am owned back the amount I paid toward the bill. I have been working with ****** in the customer ********************** center who has been handling this bill for me. ****** can only tell me what the finance department tells her because ****** only can email the finance department to communicate with them. My latest call with ******, she read the notes on file and the said that a check was cancelled and reissued on Aug 17th after a call I made on Aug 19th. Think about it, how could this have occurred if I called two days after the check was reissued. Superior Ambulance Service owns me $250 and they don't seem to want to pay me back. I called and and I have long waits until I can speak with somebody and they just keep giving me the run around.

  Business Response

  Date: 08/31/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of Illinois, **** (Superior)reviewed the matter in question.
  Superior mailed a refund check to the patient in the amount of $250.00 on 8/17/2022. Please allow time to receive the check.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17798107
  
  I am rejecting this response because: this is the same response I receive back in July when I never received the refund.  Its now been over two weeks since you resent the refund.  It doesnt take two weeks to send a letter from Elmhurst to ********.  I know you have my address because I was receiving a bill from you every week while I was trying to work with the insurance to pay the bill.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2AUGUST 2022, I contacted Superior Ambulance Service ("Superior") via E-Mail and Facsimile regarding a letter I received dated 5JULY2022. This letter is in reference to a medical concern regarding my wife, *******************************; the Barrington family will be referred to here in as "we", "**", "our" and "Barrington" In my correspondence, I directed Superior to respond no later than 5pm EDT 12AUGUST2022 to resolve my complaint. Superior failed to do so and failed to adhere to the demands in the letter.This complaint is being filed to seek remedy on all demands listed in the attached letter. I will also be filing formal complaints simultaneously with the **** Attorney General ("**** AG") and the **** ********** of ********* ("ODI"), as indicated I would in the letter. If superior continues to fail to address these demands in an expeditious manner, I will be forced to protect my rights via litigation.This, and the corresponding complaints with **** AG and ODI, are an attempt to avoid litigation. Superior is hereby demanded to respond to these complaints no later than 5pm EDT 2SEPTEMBER2022. Failure to do so will result in litigation to protect our rights.

  Business Response

  Date: 08/31/2022

  We are responding to the complaint filed. We take all complaints seriously and investigate all facts involved. Upon receipt of this complaint, Superior Air-Ground Ambulance Service of ****, **** (Superior)reviewed the matter in question.
  Superior has provided ambulance transportation to the patient. As a courtesy, Superior submitted the bill for the
  transportation services to Aetna OH, the patients insurance provider. Superior is not in network with the insurance
  provider, and therefore not required to accept their payment as payment in full.
  As a reminder, this service was ordered by a physician, and should be reimbursed as such by the insurance plan. We
  are encouraging the patient to contact the insurance company to appeal the unpaid amount. Please advise our
  customer ********************** department of the action that is taken with the insurance, so that we can allow time for an
  additional payment. In the event that no additional payment is made, our customer ********************** department is able to
  work with the patient to establish a payment plan.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17776002
  
  I am rejecting this response because:

  
  

  Superior's response is a canned, illegitimate note that in no way addresses the facts presented in my letter. Their due date stands for resolution and this response is insufficient to resolve the demands presented. Should I not get a complete resolution per the demands and stipulations listed in my letter by the date provided, I will be forced to protect my rights via litigation. Superior is in violation of state and federal law as indicated in my original letter. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was transported by Superior on March 10, 2022 from ******************************* to ***************** I went to an in-network facility and when told I was being transported to a hospital, I made sure I was being transported to an in-network hospital. I was completely surprised to find out that the 28 mile ride, level 2, cost $8,990.00 and they are not a part of any insurance network. Fortunately, our insurance paid $6,151.47 which seems more than sufficient for the services provided considering an earlier 3 day stay at ***** ************** was $13,510.01 and settled through insurance for $3,895.31. Also, a 70 minute stent procedure with a cardiologist and his team was billed less than this - also before insurance. Superior has been unwilling to settle and even sent us a letter that they are exempt from the federal legislation restricting balance billing. Even though we have filled an appeal with our insurance company, I feel the initial charge is very inflated and should be revisited.

  Business Response

  Date: 08/22/2022

  Superior Air-Ground Ambulance Service of ****, Inc.(Superior) has provided ambulance transportation to the patient. As a courtesy,Superior submitted the bill for the transportation services to the patients insurance company; however, the insurance company only approved a portion of the charges billed. Superior is not in network with Anthem **** therefore, we are not required to accept Anthems fee schedule.
  Superior did review this claim with ************************** and decided an appeal with Anthem was an appropriate action to take.Since the appeal was denied, Superior will be waiving the patient balance of $2838.53.
  If there are any questions, please contact our Customer ********************** department at ************.
  Sincerely,
  *************************
  Manager of Revenue Cycle
  Superior Air-Ground Ambulance Service, Inc.
  395 *********.
  ********, ** 60126
  **********************************************************

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. -  Resolution being the remaining balance is being waived.  Please send us an updated invoice showing the balance due is $0.  Thank you very much. 
  
  Sincerely,
  
  *******************