Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in a dispute with H3334353733313**43937H H31383131313**7313332H Car regarding their claim that I damaged the vehicle during my H3**938313130363**937H of a Dodge Ram pickup truck. There was no damage to the front bumper that occurred while I rented the truck from May 26 to May 30, 20**.On May 30 at 9:20am, I returned the vehicle to the H3334353733313**43937H H31383131313**7313332H Car location in Elmhurst in the same condition as when it was rented on May 26, 20**. The manager, ******* inspected the vehicle when it was returned and said everything is fine. He okayed the condition of the vehicle and returned it to the back lot. The check in inspection was completed at that time and I left. On May 30, I received an electronic receipt from H3334353733313**43937H confirming condition of the vehicle at check in.My wife also inspected the truck and concurred that there was no damage to the truck when she picked me up from the H3**938313130363**937H location on May 30. The electronic receipt from H3334353733313**43937H after the H3**938313130363**937H was checked in on May 30 confirms there was no damage to the vehicle.On June 26, I received a letter from H3334353733313**43937H/******** claiming that I damaged the vehicle and owe them $2,025.57. I immediately drove to the H3334353733313**43937H H31383131313**7313332H location in Elmhurst and spoke with *******, manager. According to *******, the damage was not identified until June 1, two days after the vehicle was returned and check in inspection was completed. Based on the pictures ******* showed me of the front bumper the damage was significant and would be difficult to miss during an inspection. When I asked ******* how he could miss significant damage to the bumper/quarter panel during his check in inspection he responded, I was inspecting the upper sections of the truck, not the lower sections. I noticed that the back lot has an open gate during business hours. It is possible the truck could have been damaged while in the back lot after it was returned.On July 11, I filed a claim (#**-3908561) with Progressive, my insurance company, to investigate their claim. On July 12, I emailed ******** ***************** Services and requested a copy of the claim, including the date it was filed, the walk around sheets from May 26 and May 30 and time stamped (on May 30) pictures or video of the damage to the vehicle. I received no response from Sedgwick or H3334353733313**43937H.On August 22, I called the local H3334353733313**43937H H31383131313**7313332H location in Elmhurst and requested a copy of the check out/check in walkaround sheets and time-stamped pictures and was told the information was not available since a claim is under review.On August 25, I received a call from ***********************, Progressive Claims Adjuster. ****** said she made several attempts over the last few weeks to collect check out/check in walkaround sheets and time-stamped pictures from H3334353733313**43937H and was told the information was not available. ****** told me she will be forced to close the Progressive Claim without a payout since there is no evidence that the pickup truck was damaged during the H3**938313130363**937H period. A denial letter is forthcoming.On September **, I received a letter from ********************* indicating they investigated and denied the claim due to lack of evidence to support that the vehicle was damaged by the insured during the H3**938313130363**937H period.Conclusion:I was not involved in an accident nor was the pickup truck damaged during the H3**938313130363**937H period. There is no evidence that the truck was damaged during the H3**938313130363**937H period. Damage to the vehicle was observed by ******* on June 1, two days after it was returned on May 30. H3334353733313**43937H H31383131313**7313332H Car and their claims management company, ******** are attempting to coerce me into fraudulently filing a false claim so they can have repairs made to a H3**938313130363**937H vehicle. I am asking that this claim by H3334353733313**43937H/******** be denied. H3334353733313**43937H needs to accept responsibility for damaging their vehicle and not blame their customers.Claims filed:H3334353733313**43937H/Sedgwick Claim #**-91276757 ***************************, Claims Manager Phone number: ************ Progressive Claim #**-3908561 ***********************, Progressive Claims Adjuster Phone number: ************.