We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coin Operated Washers and Dryers

Coin-Washer Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Operated Washers and Dryers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting the business regarding the money that they owe me from the washing machine cards. The cards stop working after a couple of uses and we have to constantly keep buying new cards. Although we had all of the cards we mailed them in and they sent us replacements. The existing cards have money that they say they cant see in their system. I have been trying to get this resolved for months and the customer service representatives lie to me every single time they tell me to call at 4pm to get a refund and until recently I was told that they close at 4. This is only one of the couple of lies they have told me. The representative ****** told me that the best they could do was give me $20. I will not take this as an ********** need a full amount of everything we have paid for. It seems like they may just be pocketing the money for all I know. Also the laundry machines stop working and those cards still get charged and they refuse to give me my money for that as well. They have told me in the past that they would be sending me a check months later and Im still waiting. Not to mention their machines never work and they take a very long time to fix it.

    Business Response

    Date: 03/01/2024

    To Whom It May **************************** find attached our response to the complaint number listed above.

    If you have any questions, please do not hesitate to contact me.
     
    Regards,
    *********************
    Coin Washer Company
    ************  

    Customer Answer

    Date: 03/07/2024

     
    Complaint: 21283289

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** *** at ************************************************ has the contract to maintain the laundry equipment at the apt complex where I live. Since the time the equipment was installed it has had problems with mold. No matter what we do, the machines and our clothes reek of the smell. The spin cycle doesn't properly spin the load, I have been reporting the Error code E:06, to the company for years. They have still not properly fixed the washer. The entire bldg smells, the drier went unfixed for over a month when their repairman supposedly fixed it each week, only to try it afterwards and find it was still not fixed. I repeatedly reported that the heating element wasn't working. They take our money but fail to fix the machines. I have reported problems over and over again to the company and the apt mgt which just tells me to report it to the company. When I reported it in past, I was refunded once the first yr and told that no one else in my blg has complained. This has been on-going for over 5 yrs and 4 of those yrs they refused to refund my money. It has cost me $10 to wash and partially dry 1 load. Their repairman comes out, doesn't fix it, doesn't put a out of order sign on it and we continue to loose more money. There are some 800 apts here and I have no idea how many machines but I'm positive they are all having the same problems. I have a neighbor who has been dealing with the same problems. I'm sick of them getting paid for machines that do not work. This apt complex is poorly maintained and under staffed. It is managed by ****************** The laundry equipment is just one of many problems but I'm tired of being taken advantage and ripped off. I'm a senior citizen on disability, living in low income housing paying over $900 a month rent for an apt that they only spot treat for pests, and broken laundry equip. and I can't handle lugging my laundry to a laundry mat every week. I've numerous photos to document the times the washer has failed. I'm not the only one.

    Business Response

    Date: 03/13/2023

    Good morning,
    Please see the attached letter from Coin Washer, along with ******************** records, in response to the alleged complaint. I have also copied our corporate legal counsel. If you have any questions, please let me know.
     
    ***************************
    Coin Washer Company
     

Coin-Washer Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.