Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2022, I placed an online order at the company's website for a game called Clank! A Deck-Building Game. I purchased the game in reliance on their advertisement the game was "in stock" while other websites advised the game was backordered. (TGG has since changed its website and the game now shows "backordered.") I needed the game for a gift by January 15, 2023, which was plenty of time. I paid a total of $73.18 (see receipt). After 2 weeks, I had not heard anything, even that my order had shipped. I contacted support (there is an email address only, no phone numbers) and their response was inadequate (see email string). But I was desperate so I continued waiting. Several days later, I was able to "cover" by purchasing the game elsewhere at a higher cost. I emailed The Gaming Goat Support again on 1/12/23 advising that they failed to deliver within a reasonable time and by my deadline, and my order needs to be cancelled and a full refund given. Support failed to respond at all. On 1/31/23, I emailed support again demanding my credit card be refunded the full amount within 3 days. Support responded claiming my order would still be delivered when the backordered game arrived, and "if" I needed to cancel the order (despite my 1/12 email where I already cancelled), I would only receive store credit. I would never again buy from this fraudulent company, so store credit is not acceptable!Not only did the company lie about the game being in stock when I ordered on 12/20/22, Support also lied (or was at least evasive with the truth) continuously, claiming the game "is still coming." I spoke with another gaming retailer on 1/14/23 who advised the Clank! game is out of print; thus, it will likely NEVER arrive and The Gaming Goat is simply stringing me along while they steal my money. I want a full refund of the $73.18 charged (not store credit). This store is a fraud and needs to be shut down.

  Business Response

  Date: 02/14/2023

  I'm Sorry to hear about your troubles with the gaming goat.

  The Gaming Goat in Elmhurst is independently owned and is not associated with online sales from Gaming goat corporate.  You want to file your complaint with the Gaming goat in *********.

  I'm afraid that the business this email is associated with no longer exists.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19327666
  
  I am rejecting this response because: The business directs online customers through its various listings to visit the one and only Gaming Goat website. It cannot simply shield its responsibility for bad acts taken by a "corporate *********-based business" when it benefits from being able to direct customers to the website. This is clearly an attempt to defraud customers. Either they are separate businesses that have no affiliation, or they should take responsibility. In this case, the online marketing and even the BBB website associates the allegedly "********* corporate" office with the stated business. Clearly this is a web woven to defraud customers. 
  
  Sincerely,
  
  ***************************