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Business Profile

Consignment Clothes

Goodwill Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a purchase made to my account by ****************************************************** of southeastern **** ******* ****** ********* ***** that I never ordered and purchased. Track#********************************** on May 25th 2023 .I have already tried to reach out to them with no response back at all.This is a serious issue because anyone of their employees can access my bank account to make purchases without me even knowing.I consider this an online account theft by them which to me seems like they just don't care.I emailed them and an email was sent back from customer service that I will receive a reply on a fee days that was 2 weeks ago.

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Goodwillfinds.com order #GW00050538 I have not recieved an item from that order. **************** has not returned ANY of my inquiries. This was a birthday gift. Also, customer service needs to check the website as someone has written the refund instructions in latin (actually). Order number:GW00050538 Placed: 12/26/22 VANS VANS 55 Years Anniversary Wallet

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the future, please do not charge for items until they are shipped, that will avoid the customer getting charged for items not in inventory. If I had not brought this to the attention of the BBB, I would still be charged for items that never shipped 
    Sincerely,

    *************************

  • Initial Complaint

    Date:11/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on goodwillfinds.com about a month ago, I received no indication it ever shipped and have yet to receive it after all this time. I have tried contacting support on the website a couple times to no response. I was charged $200 directly to my card, I have since filed a credit dispute for not receiving my order to the company and as far as I am aware they have still not responded to even that filing.

Goodwill Industries is NOT a BBB Accredited Business.

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