We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fingerprinting

BioMetric Impressions Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fingerprinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave my fingerprints (paid service) for obtaining my criminal records from ************ on July 26th. The records were meant for my work ***** hence sensitive and time dependent. I received my records in 4 days. However, the address line had my name spelled wrong as well as the zip code was wrong. I contacted ************ and they told me to contact the Biometric Corp. to correct that mistake. Note that they take my Drivers license for identification, hence it was an error on Biometric part. I contacted Biometric via email to kindly correct it and I explained very clearly that I need this document for my ***** Firstly, they argued that it is just a mistake in address lines, hence I should ignore it. Then I explained that this document needs to go through government channels, then they replied " In order to make the correction on this type of file you would need to be reprinted. Since it is only the mailing address, this would be a billable service.". My paperwork has been delayed a lot because of this. And at the end, they haven't even corrected it. Why should I pay for their mistake? The customer service team doesn't make any sense to me.Note: I have all the emails from them. I am not uploading them here as my private information is on it.

    Business Response

    Date: 08/22/2023

    We attempt to resolve the issue outside our standard procedure. The customer chose to use a different service. 

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20435350

    I am rejecting this response because: The business made a mistake. Took money and didn't deliver. Why would I trust them again! I need to be refunded. Where is my refund information

    Sincerely,

    ***************************

    Business Response

    Date: 08/24/2023

    We have all customers review the data we enter to help reduce human error. We attempted to resolve the issue to the best of our ability and we are charged for every file we submit. No further action will be taken. Sorry that we didn't provide the service to your satisfaction, but we hope you'll give us another try in the future. Best Regards

    Customer Answer

    Date: 08/24/2023

     
    Complaint: 20435350

    I am rejecting this response because: The business claims wrong. Their representative entered all the information and did not show us to verify. They have cameras in their center to prove it. Not my fault. Business fault, hence they should refund me. Also, what a false claim!! Really bad business practice. 

    Sincerely,

    ***************************

BioMetric Impressions Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.