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Business Profile

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Datt Express Corp.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is not the first time that I have send different stuff, between boots, t-shirts, suites, candys and all kind of clothes everything in new condition. The first time I didn't report because the things that were stolen didn't have that much worth in money so I didn't mind a few things out of the box.Even though the first time was not right. This second time they promise to send your stuff to your family in mexico all of them not a few. This time on March 16th 2024 I send 2 pairs of boots in new condition (*****************) and shirts and candy's, and just a partial was delivered in *******************. They promise to send everything direct to ************ and somehow it went to mty first and then san ****. And they received only a few things and that's it. The boots and shirts were worth 250 dlls. This is outrageous and unbelievable they need to be held accountable accordingly.This is the information that I have on hand the tracking numbers.999003933661A and tracking number *****************

    Business Response

    Date: 03/21/2025

    Mr. **** reported the partial loss within the established 48-hour period, but there was no follow-up from the our department, which was on hand at the time.

    In the complaint, he added a cost of $250 for boots and shirts, but only insured and declared $100.

    He attached a receipt signed by the client.

    In this case, We spoke with him and accepted a reimbursement.

    I have attached the check as well as the tracking number
     
    UPS Tracking: 1Z08X5E30224002592  

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a box to Mexico on 6/15/2023. The family received it on 7/13/2023 (almost a month after). I flew to Mexico and noticed my stuff was taken out (Almost $700 worth of stuff! ) and stuffed with other stuff I did not send. I called **** several times with no luck. After I returned to the states, someone finally answered and I was able to submit a complaint. Today 8/23, I get a call back from the claim department saying theyre unable to do anything.

    Business Response

    Date: 03/21/2025

    The service was provided through our authorized agency, "CAKE PASTEL," on June 19, 2023, with tracking number **** WIXSALME3302000064. We used Estafeta for the delivery to Mexico, with Estafeta Code **********. As we inform customers before the service is requested, shipments typically take 2-6 weeks to arrive in Mexico.
     
    We attempted to contact the customer on July 6, 2023, to confirm address details and expedite the delivery. The recipient was then notified that the package was available for pickup at a designated location on July 13, 2023, and we provided the address.
     
    On August 8, 2023, the sender contacted us to report missing clothing and shoes, as well as the inclusion of incorrect items, such as tortilla wrappers and clothes that did not belong to her. We informed her that, according to our policy (PART 3 PARTIAL LOSSES, 01c), she had a maximum of 48 business hours to file a partial loss claim from the time the package was signed for in Mexico. Although the claim was made outside of this period, we still gathered her information.
     
    On August 23, 2023, we followed up with the sender, reiterated the 48-hour policy, and explained why her claim was inadmissible due to the delay. The customer did not agree with this, as she was unable to file the claim within the required timeframe.
     
    Please let me know if you need further details or clarification. 

Datt Express Corp. is BBB Accredited.

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