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Business Profile

Moving Services

Always Blessed Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

This profile includes complaints for Always Blessed Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

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Always Blessed Moving has 2 locations, listed below.

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    • Always Blessed Moving

      1211 Hamilton Ave Elmhurst, IL 60126-5405

    • Always Blessed Moving

      627 N York St Ste J Elmhurst, IL 60126-1620

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/1/24 I left the review below on Yelp simply to notify future patrons on correct pricing as I was quoted over the phone instead of in writing which caused a huge misunderstanding. The owner proceeded to call and text me immediately being very nasty and ******************** below:The movers were an amazing group of men. However, the rate was very unclear. I was told $200 pp but not $200 pp per hour. So it all made sense that breakdown and setup are included because it's ultimately a way to extend the move time. It took about 8-9 hours to move 1 bedroom and half a garage. I was left with paint chipped and damaged walls and a broken couch. They were not prepared to disassemble a sizable couch which extended the move time even more. I hope they're more clear with pricing going forward and wish them well as the men were really nice. But to consumers that can't afford the surprises I got, hire a big well prepared company if you're going to spending $2300 for a 1.5/2 bdrm move.Update: from 3 stars to 1 since the owner sent me nasty texts smh (Left on Yelp)

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From website: From packing and loading to transportation and unloading, we handle every aspect of your move with the utmost professionalism.Our local moving services are designed to make your transition as smooth as possible, no matter how big or small your move may be. We offer customized moving solutions tailored to your specific needs, whether you need help with packing, loading, transportation, or unloading. Our team of movers will work closely with you to ensure that your move is completed on time and within budget.Date of delivery confirmed for: Saturday 6/3/23 at 3:30-4:00 pm by mover.Deposit of $50 paid upfront.Texted mover twice on day of delivery for confirmation of ETA. No response.I called company owner and requested for an ETA from mover. Owner yelled and cursed at me saying they are busy. Then I requested a refund of deposit. Owner yells and cursed saying this was not possible and will need to reach out to mover and hung up on me. ***** called me later on saying he will not be able to make the time frame and will need to find someone else to do it. No response thereafter. No services rendered. No refund.

      Business Response

      Date: 06/05/2023

      Hello we have never dealt with this person before, she made a deposit for very small delivery for 4pm and was calling my manager ****** who booked the job with her at 2 pm, he was on another job busy, she called me and I told her he was on a job and that ********* was still fine , she than continues to say we were unprofessional and than to send a deposit back. We sent the deposit back and did not accommodate this womens move. We never met her.

      Customer Answer

      Date: 06/06/2023

       
      Complaint: 20140046

      I am rejecting this response because:

      A deposit was made to secure the delivery between 3:30 pm and 4 pm. 
      I forwarded communication to ****** on the delivery day. No response from ****** even though there were read receipts.

      Due to no response from ****** and I was afraid of no call, no show, I called the owner *********************** about the confirmed delivery for the same day and he said what the h*** are you calling me for?

      I proceeded to inform him that I could not get ahold of ****** and asked if he could help me locate him or get a response. He got upset and screamed, hes f****** busy and s*** What the f*** do you want me to do?

      I was so shocked with his response I said he was extremely unprofessional and I asked for my deposit back and he said that wasnt possible and he will try to get a hold of ******. He kept screaming and cursing and hung up on me.

      I hired this team because their website says guaranteed results and 100% satisfaction. I consider this to be fraudulent and misleading because Austins screaming and cursing is unacceptable.

       

       

       

       


      Sincerely,

      *****************************

    Always Blessed Moving is NOT a BBB Accredited Business.

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