Reviews

Review Details

• Review fromJose H

  Date: 05/29/2025

  1 star
  To Whom It May Concern,Ive been a loyal visitor to Larry Roesch Chrysler Jeep Dodge RAM for the past six years, and until recently, every experience has been pleasant. Unfortunately, my most recent visit was extremely disappointing due to the behavior of the cashier on duty.I want to begin by acknowledging that the drive-up agent interacted with was outstanding professional, courteous, and helpful. However, the cashier's behavior was shockingly disrespectful. I was standing politely in front of the cashier area, waiting to make my payment, when a woman rather than greeting me or offering assistance stood off to the side and said, *Are you going to just stand there or are you going to pay?Caught off guard, I asked, *What was that? and she repeated the same phrase, with the same dismissive tone.I am not someone who typically files complaints, but this level of rudeness and unprofessionalism compelled me to speak up. Her attitude gave the impression that she had no interest in providing even the most basic level of customer service which is unacceptable in any business, especially one Ive supported for years.I sincerely hope management takes this feedback seriously. No matter how strong other aspects of the service are, one negative interaction can leave a lasting impression. Ill also be sharing my experience on social media, not out of malice, but to ensure others are aware of the poor service I encountered.Thank you for taking the time to read this. I hope steps are taken to ensure future customers are treated with the respect they deserve.Sincerely,**** *********
  

  Roesch Chrysler Dodge Jeep Ram

  Date: 06/02/2025

  Dear Mr ********** I have spoken with the cashier you dealt with, and we apologize, she did not mean to offend you. The area near her desk does get busy and she genuinely meant to clarify if you were picking up your car or possibly waiting to speak to someone else nearby. I can see how it may have come across the wrong way and she now sees that too. She is very sorry she gave you the wrong impression. Thank you for your feedback. We hope you can forgive this misunderstanding and recall all the good experiences you have had with us. We appreciate your business and wish you the very best.Sincerely,**** **** General Manager

• Review fromEric B

  Date: 03/17/2023

  1 star
  After waiting 3 weeks for an appointment to get our Jeep inspected for a corrosion issue and taking the day off to go in we had a terrible experience. Our jeep is barely 3 years old well within the 5 year unlimited mileage corrosion warranty. The service manager *************************** refused to file a claim with Jeep for the issue. In fact he wouldn't even look at the truck at all. He said he couldn't get parts so there was no reason to file a warranty claim. I asked how **** could know what parts were needed if there was no claim and he said again he couldn't get parts but that we could call back every week until he gets the mystery parts for our repair. I asked what happens if it takes longer than the remaining warranty period to get the parts and he said we would be "screwed" if that happens. I asked if there was a list we need to get on to get the parts and he said "he wouldn't put us on a list even if he could." Fortunately another dealer filed the claim for us without an appointment. Turns out we needed 3/4 doors replaced plus the tailgate and all the hinges.
  

  Roesch Chrysler Dodge Jeep Ram

  Date: 03/22/2023

  Our apologies for a frustrating experience. It has been our experience that a claim like this would not be processed under the current warranty system. We hope you have found a successful solution and still hope we can be of service to you in the future.

• Review fromDiane S

  Date: 03/11/2023

  1 star
  Simply dishonest. While the new vehicle sold to us was misrepresented and we only put 500 miles on it in 2 months, they wanted us to eat 20% of the value even though we just wanted to exchange or purchase another vehicle that has the features we requested. Now I guess we have to go through the lemon law attorneys versus just fair, ethical negotiations.
  

  Roesch Chrysler Dodge Jeep Ram

  Date: 03/13/2023

  It is unfortunate that the hybrid Jeep Wrangler does not perform as expected by this customer. Her husband purchased the vehicle from ** and appeared to be very aware and educated as to what he was buying. Our offer to buy the vehicle back from them is based on the market value of the vehicle which takes into account the $7500 federal tax credit on similar new vehicles and current market conditions. We dont mean to offend them. They are free to accept our offer or look elsewhere. We made our trade offer in good faith and with good intention. Of course we would like to sell them another vehicle, but it needs to work for them and us.