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Business Profile

Podiatrist

Weil Foot & Ankle Institute - Elmhurst

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a shockwave done unfortunately it made everything worst I can't even get up at times since I had this treatment done

    Customer Answer

    Date: 09/01/2022

    I went to get a shockwave treatment *************** guarantee I will heal and get better but unfortunately I got worst even my knees were hurt.

    I got plantar fasciitis that was the treatment I went for.

    They didn't even finish my treatment I felt they didn't know what was going on with me.

    I didn't go back because I was in worse severe pain I feel that this treatment got me worst.

     

    While they were doing the treatment I felt they didn't know how to use the machine.

     

     

     

    Business Response

    Date: 09/21/2022

    Thank you for sharing with us a complaint submitted by one of our patients on 08/23/2022 regarding their recent experience. We would like to assure you that we take these concerns very seriously. An investigation into this matter included a review of this patients health record and discussion with her treating physician as well as review of the billing records. Based on the findings, the patient was seen for a chief complaint of Right Heel Pain. The first appointment was on 04/22/22. Symptoms have been present for 2 years. The patient previously saw another podiatrist for heel pain. The patient has had x-rays, injections, shoe inserts, and change of supportive shoes without relief of symptoms. The decision was made to initiate EPAT (Extracorporeal Pulse Activation Therapy ) and the patient received 5 treatments. On 07/26/22 we received an email from the patient stating that she will not be continuing with the treatment.  The physician tried to reach out to the patient several times to inquire and offer further advice, but the calls were never answered/returned. Since the phone calls had not been returned, the doctor sent an email to the patient asking to speak to the patient about her condition (offered appointment, telehealth or in office visit). Additionally, a written letter was sent to the patient, a copy of the letter was scanned to the chart. 

    Upon investigation, it appears that the patient made a decision to discontinue the treatment and declined to consider any other treatment options.

    Please let me know if I can provide any additional information in regard to this concert and thank you again for bringing this to our attention.


    *************************
    Practice Operations Manager

Weil Foot & Ankle Institute - Elmhurst is NOT a BBB Accredited Business.

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