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Business Profile

Vaporizers

Vape123.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of order November ******* order # ****** ordered (10) POSH PRO 5% NIC DISPOSABLE DEVICE 5500 14.5ML, received (7) BREEZE SMOKE PRO EDITION 5% DISPOSABLE DEVICE ******** PUFFS PUFFS 14.5ML. received refund for (3) units not shipped. the replacements where not comparable or approved.

  • Initial Complaint

    Date:07/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from this company Wednesday or thursday last week and I paid for the fastest shipping that costed me ***** I believe so my product should have been at my house Saturday for sure and here it is about to be Monday in a hour and still have nothing . They have a number to text to contact them at and the number has never gotten back to me . I never received an email on any of my accounts with a receipt or anything so I could track the order so I dont even know if my order is even coming. But I was most definitely charged for it. I would for one like to get my package and two have my shipping fee credited towards my next purchase .

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 vapes from this business and they sent me 2. But they had no problem charging me for 10. They do not return phone calls, emails, or text messages. I also tried to submit a contact on their website and have gotten no response. They either need to send the rest of the products or credit me for what they did not send me!

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my product and I tried to contact the seller several times about shipment

    Customer Answer

    Date: 03/22/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***********************************

Vape123.com is NOT a BBB Accredited Business.

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