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Business Profile

Window and Door Sales

Craftwood, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Sales.

Complaints

This profile includes complaints for Craftwood, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Craftwood, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an on going issue which still awaits to be addressed by the company since the installation of the new doors and windows.This small seal(see picture )or door frame seal in the sliding door frame construction is either faulty or door lacks proper factory standards and/or is defective.Over a year ago , one of their tech came by to unrelated issue and put temporary caulking to seal the leak. I was assured by owner that this will be properly addressed. So far ,all I got is promises or avoidance from the company to resolve the problem.All I want is to have someone to come and fix it since my wooden floors are getting soaked each time it rains. I was promised many times for as long as I remember that someone will come and do it.Years are passing by and my floors soon will be completely destroyed and in need of replacement.I was informed by manufacturer of Oknoplast doors and windows that **************************** effect. Its been not even 5 years since I purchased Oknoplast door and windows from the craftwoods products.Thank you Sincerely,*********************************

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************loudy windows(air is between ********) which not supposed to happen and numerous watter penetration spots inside the ******** .This is caused by defective material/production. No one seems to respond to my constant calls and emails regarding these issues. I have 5 year warrant according to the company policy and was informed about it upon purchase. I need my windows serviced/replaced. Leaks /seal replaced with proper instalation(not silicone all of it like they did last time) . This windows when prorperly insulatated from water should not be siliconed to prevent that. This was done by craftwood products personel (techs) just to patch things up.... I need compensation for my master bedroom wooden floor damaged by water in an amount of **** USC.Customer service is terrible and the owner ***** is not responsive.No one seems to take into account the warranty at all.

      Customer Answer

      Date: 11/09/2022

       
      The aforementioned company in the complaint after being contacted by BBB contacted me right after they received an email from BBB. 
      I was told that the issue will be resolved as soon as possible and I was told to by owner of the company to remove the complaint. I explained to him(*****) that I need this issue to be taking care of within ************************************************************************************************* this matter.
      I would like to reopen this case and be re filed against this company.

      Best regards 

      Thank you 

      ****************************;
      5519 ************
      ******* 
      ************

    Craftwood, Inc. is NOT a BBB Accredited Business.

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