Complaints

This profile includes complaints for Inquse & RN LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Inquse & RN LLC has 2 locations, listed below.

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  Inquse & RN LLC

  null Elmwood Park, IL 60707-1432

• 

  Inquse & RN LLC

  3114 N Laramie Ave Ste 1 Chicago, IL 60641-5000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Inquse General Contractor to remove stone on my fireplace and put up a new frame for the coming stone. They removed the stone, put up a frame and added cement board. Upon hiring a fireplace company to complete the work they came to the house and noted that the frame was built with wood, which was highly flammable and would need to be redone with sheet metal. Inquse refused to provide a fix and wanted to charge me a higher price a second time to "fix it". I ended up going with a different company, and when they removed the cement sheet noted that not only as the frame made of wood, but nothing was drilled into the wall, which was highly dangerous due to it having heavy stone being placed on top of it. They noted how dangerous and unethical this was. I have asked Inquse for a refund on the work and they are refusing to refund me, blaming me for not communicating my needs. I will need to be refunded and would like the company reported for unethical behavior, and dangerous work.

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ********************/Inquse & RN LLC to install a deck (project 1), remove a window and install a door in the same place (project 2) and install a fence (project 3, the latter was cancelled). The problem is due to the fact that he charged me a surplus, he sent me the invoices for the completed projects, which I had to ask him for, when I reviewed them I found that he charged me taxes for the purchased materials, which is normal ($7084.82) He sent me the copies of invoices or receipts by email for these materials as he was buying them, but he also collected taxes for labor (P1. $7488.00 and P2. $4500.00) in addition, he added $800+tax of electrical materials that were never made the purchase of these or sent me invoices or receipts which match that amount. I contacted him to solve this situation, I made him see the error in the charge so that he will refund the excess in the payment that I made to him, he did not accept it. I attach the invoices that he sent me to my email to corroborate my allegation. My request is that you refund the amount of the surplus charged to me, the taxes on labor *project 1 = $7488.00 ****% *project 2 = $4500.00 ****% and the charge of $800.00 and its corresponding taxes, per purchase of electrical materials or other types of materials that I did not receive any type of invoice or receipt. The amount He charged the *************** that granted me the loan for the project was $21,846.47 and according to the calculations of the invoices, without the excess charges, it would be the approximate amount of $19,766.72, broken down as follows: labor, project 1 = $7,488 , project 2= $4450, Materials $7084.82, materials taxes $743.90 Total=$19766.72, amount that according to me based on the invoices presented to me should have been charged to the lender of the project. I am making this complaint until now because the contractor had not sent me the final invoices.