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Business Profile

Computer Repair

American PC Consultant Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called American PC Consultant ************ and ****** ************ and dropped the box to his office (*************************************************************************), on June 26, 2023. The box contains an estimate of $4000 merchandise including children's jeans, shoes, clothes, and toys. Adult technology such as cell phones, laptop computers and accessories. I called ****** on October 6th 2023 to see if the box was delivered. He gave me ******** number as some guy who is supposed to deliver the box. I called ****** but did not answer. I called ****** again February 10, 2024 he asked me to text him the address on the box. I did. He texted me the number of ******. I called ****** *************. Finally ****** reached back on April 18th 2024. He asked for the box pictures. I sent the pictures on April 20th 2024. I called again when I did not hear from ******. When he picked up the phone, he said that the storage unit in ***** looks empty to him. I called ****** and he said he will call ******.I called ****** on April 26th 2024 and he said that I never paid him.I went to my ********** and took a snapshot and sent the $100 payment record in red. I called him. On April 27th 2024 ****** Saint-***** sent me a text that said we were not able to complete your $100 transaction via Zelle Payment. I called him again but he did not answer. I sent a text asking whether I need to pay again and what would be the outcome after paying. He never answers. I called other people who used that business. They said the same thing happened to them. I called this morning both ****** and ****** did not answer.I have been patient and respectful but how far shall we tolerate mediocrity and or scam?I would like to know how we will solve this mediocre, untrustworthy business problem?

    Customer Answer

    Date: 05/03/2024

    The package was brought to American PC location ************************************* on 6/26/2023

    A payment of $100 was sent via zelle to ****** Saint ***** the same day 6/26/2023. The payment was cleared right away and was processed on my chase bank account on 6/27/2023.

    I complained to ****** and ****** via Whatsapp and regular phone calls and text  ****** 509.4949.0194 10/6/2023, 4/18/2024, 4/19/2024, 4/20/2024, 4/26/2024, Adrien 773.905.9481 2/10/2024, 10/6/2023, 4/26/2024, 4/27/2024

    $100 shipping fees was paid to Adrien Saint-***** on 6/26/2023

    A package was delivered to ****** Saint ***** at American PC Consulting location. The package was supposed to be shipped and supposed to be delivered to Anise Cadet in *********** ***** by ****** Saint ***** team within 3 months.

American PC Consultant Inc is NOT a BBB Accredited Business.

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