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Business Profile

Landscape Architect

Greenwise Organic Lawn Care, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Architect.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18162845

    I am rejecting this response because:
    A

    To:"**********************************************************************************************" <**********************************************************************************************>
    You don't often get email from ****************************************.Learn why this is important
    Hello-
     
    This morning I submitted a response to this complaint. I am hoping someone can confirm receipt of our response and let me know if theres any additional documentation thats required to refute the complaint.
     
    Best,
     
    ******
     

    Sincerely,

    *******************

    Business Response

    Date: 10/04/2022

    We have signed contracts for a large installation with this client. The project involves significant hardscape elements which must be approved by the ********************* as there are restrictions on permeable surfaces and other elements. The two original contracts were signed on 3/16/2022 and 4/6/2022. The permitting process has taken longer than anticipated. In addition, the scope has now changed as the client communicated to us that they did not intend to proceed with most of the hardscape elements, for which we were seeking the permit and have procured a large amount of material. Additionally, the remaining work that the client, as of 9/30, desire to proceed with, includes grading that still requires the Village's approval. The client has paid deposits in accordance with the contract and we have retained those funds as permitted by the contract. No monies have been "stolen", as is alleged, and no breach of contract has occurred on the part of Greenwise Organic Lawn Care.

    The client has engaged legal counsel in this matter and asked us to direct all communication through counsel.

    I've attached the original signed contracts. There are many change orders that have been agreed upon by the client for changes to scope, which we are also willing to provide if necessary.

    While there have been unanticipated delays in the permitting process, we have sought permit approval, purchased material and attempted to move this project forward to the best of our ability. We believe the allegation of theft of monies is without merit and defamatory in nature.

    Business Response

    Date: 10/09/2022

    **************** rejected our response, but no detail was provided on why our response was rejected. There is no attachment or text. Can that please be provided?

Greenwise Organic Lawn Care, LLC is NOT a BBB Accredited Business.

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