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Business Profile

Market Analysis

97 Switch LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The legal department reached out to solve a financial solution with an account I had --25k. I felt it was wrong since I was under training; they reached out to solve it, but every time I followed the steps on my behalf, there was always a problem. I could not collect my funds deposited, and I always had to pay the fees. It is over 785 for each fee. I have paid fees twice based on their guidance; again, for the third time, they require fees to release the funds, but it was their mistake; they should cover the fees and are trying to say I don't want to cooperate with them since I don't want to pay the fees

    Business Response

    Date: 07/16/2024

    Hi ****,

    As we spoke just now, I am following up on your complaint that I received from the Better Business Bureau. It appears you've been scammed by someone who has stolen our company information (logo, name, trademark, contact information, etc) to fraudulently misrepresent my company. My company's website is ***************************************. You can find my personal LinkedIn here (******************************************************), and also see me and my entire team up on our team page here (***************************************about).

    We've seen a lot of fraudulent behavior come up because other people have notified us about this fraudulent website ************************************************;(DIFFERENT DOMAIN), that we've tried numerous times to shut down by submitting complaints to the **** FTC, and their hosting company.

    On our careers page (***************************************careers), we've also put a notice that says right on top trying to address these issues:

    At 97 Switch, we will never ask for your financial information to be considered for employment. We do not conduct interviews via application or text-based messaging, nor do we send checks to candidates for training and ask them to reimburse us.

    While I totally understand what you've been through is terrible, everything that has happened has not been at my company and we've done so many things to try to stop this fraudulent behavior.

    Please let me know if you have any questions.

    Best,

    ******

    *******************************

    ***************************************
    Cell: **************
    Office: **************
    www.97switch.com

97 Switch LLC is NOT a BBB Accredited Business.

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