We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nursing Home

Albany Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/13/22 from Lake county Behavioral health for serve depression I had recently recovered from covid and tested Negative on 12/10/22 When I first arrived there I had my own medications sent with me so they could manage them. They claimed they didn't have any records sent so I offered to give them through my patients portal which they declined them. Three days later around 9 am during med pass I started having an asthma attack which the cna put a monitor on me and it's was confirmed my oxygen was at 83%. There was a another worker watching the scene; my rescue I inhaler was in sight but the nurse ***** made me wait until her med pass which was around 14 mins then I was giving my inhaler. The worker who witnessed the incident informed me this is not right and I should file a grievance which I've done. days afterwards I woke up with severe chest pains and came to the same nurse on that floor to address the concerns the cna took vitals which my ** was 177/111 and my heat Rate was 145 hypertension stage 3 which she deined sending me to the er. My family also called with concerns and was hung up on and one cousin cursed. This went on for two days I call 911 but they told me staff would have to make the call after me calling 7 times In two days they came out and I was taken to St ******* in ********. At the time and still today I always had all my rights to make my own decisions which is also on the contract I signed with Albany Care. The same nurse called them and lied and stated that I was delusional and nothing medical is wrong. I told the er Doctor that I had chest pains for 3 days my vision is blurry and I feel like I might faint. They treated until the call and the atmosphere changed. I asked them why haven't I got my consent for treatment and my hippa form with no answer. they did light check up and I had to be psych cleared which I was the medical issue wasn't resolved so I begged to go back and they sent back where I was assaulted and my phone was broken

Albany Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.