We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage

iStorage Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a storage facility and there have been a few things I have noticed that worry me. I have seen the reviews on ****** about them and seems they do not care to fix any of the issues after multiple complaints - there is a infestation of rats/mice. Many have complained about rat droppings on their items -there is also a huge issue with the safety of the business. Doors are often left unlocked, and some do not even lock properly. -We believe that there are individuals that live in the storage facility full time. - the hours of operation of the office are not accurate.- there have been many thefts and they do not care to fix the security issues that they have. - there have been many safety hazards such as often finding broken glass/bottles outside and inside the facility -there is also many fire hazards as insulation is often exposed.-there are no fire extinguishers left around the facility. This is worrisome due to the people that do live in the unit it is easy to get lost in there.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/7/24 Dispute of $29 IStorage : business Advertised of promotion to free rent first month on 5' x 20' unit Contacted on the 8th via email and 9th via phone conversation - no resolve Reference# Reservation ID: *************** Unethical business practice to deceive, fraudulent, deceptive charge. Reservation made to rent out storage for the 27th of April. Online choice of date to start. Made reservation and moreover to secure a payment required (administration fee). Processed done. Received email first of date to rent unit on the 27th of April. However, a follow up email of contract sent. It read it started on the day I requested a rent out. Disputed to the merchant via email and phone that this was not requested. Because this is important due that I have not move in. Plus, they want to charge on the 7th of May, whereas, it is to be 1st month free. Their 1st month free was 7th of April. The purchase as followed: $44/month with 1st month free with administrative fee of $29 added as start up or new client. All was asked to move the actual date of the 27th not the 7th of April. They refused. Thus, on top, Of not wanting to refund the $29. Filing this grievance with BBB and my credit card company Want the refund, apology and make note publicly. It is deceptive , greed and dishonest practiced

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting a storage unit at this facility since February 2021. During this time they switched names, and were bought by another storage place , , ******* Northside Storage, but still **** under iStorage. They tried astronomically to raise my rent from $119 p/month to $150, I was able to talk them down to $129 which I still was not happy to pay. Over the next several months I noticed the cleanliness and staff disappeared. In this time I realized I need to take my belongings out. Today 7/28/2022 I arranged to have movers move my stuff and to my amazement the manager was not there to open any of the loading docks and the regular ground level garage door was sealed shut along with they cut the rope the pull the door open. When I accessed the facility it had a moth infestation, and once gathering my stuff out of my unit almost all my belongings were covered in moth holes. I am incredibly disheartened with the lack of care of this facility. I called and made a complaint with them, but that doesnt make my damaged belongings not damaged.

iStorage Self Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.