Complaints

This profile includes complaints for Northshore University HealthSystem's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northshore University HealthSystem

  2650 Ridge Ave Evanston, IL 60201-1700

• 

  Northshore University HealthSystem

  9811 Woods Dr Skokie, IL 60077-4470

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i told northshore university billing department to stop billing Meridian its only for my long term care but keep doing it even if i update it i only have medicade ******** and hfs of il for ************ i like this stopped billing even if send message or call them so it dont try to bill to my Meridian. ******** is only for long term care

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received urgent care services following a medical ailment 11/14/23. I requested a routine test thats customarily provided, but medical personnel suggested a different test they believed more reliable. The test was comparable but did not convey any additional information already available to **** disputed this with the ********* financial personnel, but they were not forthcoming. I wrote the President of Northshore, ***********************************; Senators ***************************, and ***********************, and also included the Mgr. of Northshores ************* Finance Personnel agreed to return the lab test to Billing and Coding (for review) with an interim agreement for me to pay $50.00/mo. They reneged, however, and I reverted to paying $10.00/ twice, presently $20.00 until the matter could be resolved. I received 10/23 a letter to request I call them to provide additional information; yet, on 11/4/23, Northshore sent a threatening letter with an intent towards collections.Northshore Healthsystems has engaged in deceptive practices. Once the Billing and Coding for the lab is brought under review for correction, this debt should move forward towards being paid.Northshore Healthsystems has a responsibility not just to patient care, but accurate billing practices.(If my email address is provided, please do not share it with Northshore Healthsystems).

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the provider for over a week. The line keeps saying they are busy and to hold. No one comes to the phone and it finally hangs up. I need to resubmit my payment arrangements. I am elderly and have a limited income. I am afraid to go into the hospital for fear of contracting something. All I want is to be treated with respect and for someone to call me back. Instead they sent part of my account to a collector who keeps telling me to call the hospital which I continue to do with no response. I need my payment arrangement to capture my new bill.

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PCP and Endocrinologist referred me to Neurology for a serious problem I am having. That appointment was booked 6 months ago, to today (8/11/23 @ 11am) w/******************. I was calm and understanding that specialists do book up well-in advance. Today, the day of the appointment, at 10:30am 8/11, just 30 minutes before my appointment that I've had to wait 6 months for, I received a call from scheduling to cancel the appointment. The representative on the phone stated that ****************** left the practice August 1st. Then she tells me, I can't get in for a new appointment until December 15th! When I asked for a supervisor she stated that her manager was on vacation for a week, and there's no one else to speak with and nothing that can be done.This is extremely unacceptable. I cannot wait another 4 months to be seen by neurology, when I've already waited so long. This is terrible customer service, and I plan to file additional complaints.