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Business Profile

Dentist

Family Dental Care of Evergreen Park
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the Dental Office for a consultation I feel I was backed into a corner to get a loan for services needed. A $2600 loan through ********************** was suggested and approved upon a credit check provided. This occurred 9/25/24 after not being able to get a legit appointment to get teeth removed scheduled at another location,but same Dental name for Dentures the clinic would provide I didnt want to go through the trauma of having seven teeth removed at one time and declined the procedure. The bank ********************** was refunded an amount of $1400 and I was told by the mngr of the Dental Office I had to pay the balance of $1200, because the mold for the imprints of my mouth was already sent to the lab. After realizing I couldnt reconcile or get out of paying for the mold of the Dentures I started to pay the $1200 back monthly to **********************. Ive called the Dental Office several times and visited trying to pick up the Dentures Im stuck with paying for stated by the Manager of the Dental Office. Every time I call or visit I get a different excuse 2/22/25 I went to this location the manager says They put in storage its cold outside and theres no one to open it! Ill handle this Im the manager and give you a call back! I asked will they be available for pick up by 2/24/25 she says Not right now Ill call u once theyre available! I call again 2/27/25 the associate says The manager of the clinic says Customer Relations will be in contact with you! I ask another question and she says she has no idea. Its been two months and Im still without the Dentures. I feel if Im paying for them they are so rightfully mine. I feel if services were never rendered why am I responsible for paying the bank back for a loan they suggested I got through the services they didnt provide. The number for Customer Relations I get a recorded message every time I call ************* for answers. This is very unprofessional I would like a refund.

    Customer Answer

    Date: 01/30/2025

    Seeking a refund for services not rendered. 

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this Dentist for a tooth extraction. I was diagnosed with Terminal Colon Cancer. ************** told me I needed other work, $10,000. So I asked if it could be done with my chemo. He said yes. I got it done. In January I started having swollen gums. I told my Oncologist and she said it was not from the chemo and I should see my Dentist. I went back he told me that i needed $4,000.00 more work done and left the room. He didn't look address my gums and gave me no medications.

    Business Response

    Date: 07/27/2023

    See attached Response. 

  • Initial Complaint

    Date:12/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have refused to give me bill for services received because money was taken from a loan company lending club services.

    Business Response

    Date: 04/24/2023

    This dispute has been handled directly with the patient. The office has provided her with all the information she requested on January 4th, 2023. 
    At this time I consider this matter closed.

    Thank you,
    ****************** 

Family Dental Care of Evergreen Park is BBB Accredited.

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