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Business Profile

Hospital

Fairfield Memorial Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ************************* in Carmi IL. Is withholding medication for hypermesis gravidarum to punish me for being unable to make my appointments. This endangers me and the baby. The medication is zofran, and carries no risk of addiction, ect.

    Business Response

    Date: 03/26/2024

    Greetings!

    Attached is our written response to you regarding the patient's complaint submitted on 3/12/2024. Per our grievance policy, we have mailed a follow up grievance response letter to the patient. We apologized for the patients dissatisfaction. In the letter, we notified the patient that her grievance was investigated and again offered to reschedule her appointment for primary care at the ****************** clinic. Without a signed ***** release from the patient, I cannot provide further details on this case. If you should have any further questions or concerns, please do not hesitate to contact me by calling Fairfield Memorial Hospital Administration at ************. We are more than willing to supply further information should the patient wish to complete the ***** release if needed.

    With Gratitude,

    *********************, MSW, ACSW, LCSW

    Interim Chief Executive Officer

Fairfield Memorial Hospital is NOT a BBB Accredited Business.

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