Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A fee was charged to reserve an appointment with a specialist. This appointment was canceled in advance and the deposit amount was supposed to be returned by the Center for Dental Excellence. They have been contacted several times (10/16/23, 11/22/23, 12/8/23, 12/19/23, 1/10/24, 1/18/24) over the past 4 months. I was told repeatedly that the third party vendor would issue the refund but the refund was never issued.
Business Response
Date: 02/12/2024
We're sorry that the refund process was lengthy. We have been notified that the check was mailed to your address last week, so you should be receiving your refund any day now. Hopefully that will resolve this issue.Customer Answer
Date: 02/19/2024
Complaint: 21268354
I am rejecting this response because the refund has not been received. Per the Center for Dental Excellence the check was issued by their vendor on February 9, 2024 and as of February 19, 2024 has not been received.
Sincerely,
***********************************Business Response
Date: 03/04/2024
****************** notified us that she has received her refund check, so we hope this complaint will now be resolved. Thank you!
Customer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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