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Business Profile

Cell Phone Repair

iFixandRepair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on march 15 2023 me and my family had taken an old ******** switch game to be fixed and paid $175 at i fix and repair store. The game was fixed but was some damaged inside and some missing parts too. I would like a refund.

    Customer Answer

    Date: 03/22/2023

    It does not make any sense to have spent $175.00 on a sloppy job. I would like some money back. 

    Business Response

    Date: 03/27/2023

    Good morning ********************* and BBB community.

     

    After conducting the corresponding research, unfortunately we cannot make a refund since at the time of delivery the console, it was in perfect condition and functioning. At IFixandRepair we are committed to providing the highest quality service, we invite you to take your device for diagnosis and repair of the new problem to any of our branches.

     

    Regards,

     

    IFixandRepair Marketing Team

    Customer Answer

    Date: 03/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

     I would like to say that this is a lost case because this business ran with the money. I will not do business with this company again. Thank you.

iFixandRepair LLC is NOT a BBB Accredited Business.

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