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Business Profile

Eyelash Extensions

Em Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in to the Em Lash Studio inside of the ***********, IL Wal-Mart to my under arms waxed today at approximately 12:30 pm.They had me wait about 10 minutes for the waxing room to be available because there was someone in there right before me. Once I got into the room to get my under arm wax started I began to notice that the lady preforming my wax had been using the same stick. Dipping it in the wax over and over. Mind you they offer other waxing services on different body parts. I came in with no deodorant straight from the gym. So you can only imagine how much bacteria was on my underarms. They didnt sanitize my underarms beforehand with alcohol either. They also kept using the same wax cloth to remove to wax once it was ready to be removed from my skin. She also preformed the wax with NO GLOVES ON. The whole experience was just completely unsanitary and unethical. When I brought it to her attention she acted as if she didnt know what I was saying and had her colleague speak to me. I told them I shouldnt be paying for this wax as this is against state regulations. They still made me pay for the service. I called and asked for a refund to be processed. Not sure if they actually will.I was speaking to my mom about my experience and this same location actually gave my mom an eye infection in the past because they said they do lash extensions. They put tons of glue onto her eyes and she ended up going to the doctor because of extreme swelling and her eyelashes being ripped off.For a $12.00 underarm wax I could get an infection. What a nightmare.

Em Lash Studio is NOT a BBB Accredited Business.

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