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Business Profile

Major Appliance Dealers

Grand Appliance & TV-Forest Park
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a GE refrigerator from Grand Appliance on 10/9/23. It is still under the manufacturer's warranty and we also bought the 5 year extended warranty. The trouble started in late May when the freezer completely iced up and the temperature in the refrigerator was around 55 degrees making the freezer and refrigerator both non functional. I asked for a return/refund for the original amount paid, $2,001.24 intending to buy a different refrigerator from Grand. I was told we had to schedule a service call to determine the problem before any action could be taken. That was scheduled 2 weeks away. Parts were ordered and another service call scheduled another 2 weeks from that date. The parts were unable to be installed at this call and another date was schedule another 2 weeks from THIS date. We haven't had a refrigerator now for over 6 weeks. Once the third service appointment was completed we realized the problem remains and it isn't repaired. After another complaint I was told on July 5 Grand would contact me and I've yet to hear any news. I would like a full refund if possible.

    Business Response

    Date: 07/12/2024

    This was approved for exchange on replacement order SO11-17564.

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21974156

    I am rejecting this response because: I do not want a replacement I would like a full refund. 

    Sincerely,

    ***************************

    Business Response

    Date: 07/15/2024

    No problem. We've scheduled pickup for 7/18, our next available date. If you would prefer a later date, please contact the store to reschedule.

    Customer Answer

    Date: 07/16/2024

     
    Complaint: 21974156

    I am rejecting this response because:

    I do not want to schedule a pick up. I no longer have this refrigerator. I had to remove it from my kitchen because the leaking was damaging my hardwood floor. Please issue a refund. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Maytag washer along with an 5 year extended warranty from grand appliance. I have had numerous issues with the washer - it doesnt work. It either doesnt start or starts and stops before washing. Purchase date was June 8, 2020. It takes weeks for repair people to come out to resolve. Right now Im waiting for whirlpool to send another repair person to validate the $800 estimate from initial repair person that was here this week. When I complained to Grand they have done nothing- they say I have to deal with the company holding the extended warranty centricity..which are not performing. The extended warranty was sold to me by Grand. Today is March 23 and they said the soonest someone can come out is April 3. Totally unreasonable- we have already been down without a washer for over a week. This is a significant disruption to our lives. This is the third time the washer is down in less than a years time. I dont think I was sold a quality product. Why does the consumer have to deal with this disruption! I would like a refund of the price of the washer and extended warranty of $861.35. I will buy a new one from a reputable retailer.

    Business Response

    Date: 03/24/2023

    We are not able to refund you for a three-year-old washer that is scheduled for repair on April 3 under the terms of the extended warranty. We can provide a pro-rated refund you for the warranty, but that would void the repair scheduled on April 3.

Grand Appliance & TV-Forest Park is BBB Accredited.

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