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Business Profile

Roofing Contractors

R. Eck & Son, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noticed I may have a leak on my roof which was done by ********** April 2013. I would like to use my said 20 year warranty. I have phoned the number ************** and no one answers. I receive a voicemail that states mailbox is full.I have attempted to respond to their ad on-line with no response.I want to know if the business is still open and what happens with my warranty if the business is closed? Is there a way to get my roof repaired ?

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** performed roofing work on our house in late Sept 2021. According to the contract, there is a five year warranty against defects in materials and labor. In March 2022, the chimney cap, which they had removed and then reinstalled, flew off the house. Since late March, we have contacted the company 5-6 times to have them come out to replace the chimney cap, since this repair is covered under their contract.

R. Eck & Son, Inc. is NOT a BBB Accredited Business.

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