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Business Profile

Recycling Services

Lakes Disposal Services, Inc.

This business's accreditation status is suspended and currently under review.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15th 2022, Great Lakes Disposal " my garbage company" hit and ripped a tree out of its roots a which resulted in ripping the power lines out of my house. After ComEd restored full power my garage door opener, septic pump and transformer in my furnace was fried. ComEd has full record of this incidence and Great Lakes Disposal will not reimburse me for damages.THIS WAS NOT AN ACT OF GOD! ***************************** ************ from great lakes disposal Damage Claim $1,440.00

    Customer Answer

    Date: 11/10/2022

    Hi - 

    Please confirm through whatever documentation that can be provided that this tree was damaged by the mentioned company or acknowledges this damage.

    Business Response

    Date: 12/08/2022

    Hi ********, 

    Thank you for bringing this to our attention. Our truck struck a low hanging tree branch running across the road. The branch did not knock out the power and the tree was not properly trimmed by the City or County. ComEd disconnected the power and the power was not disconnected by the **************. LRS denies the damage claim. If you have any questions, please contact our Claim Manager, ******************************

    Thank you.

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,Recently, without warning, my property was annexed by the city which required me to change garbage companies. I asked if Lakes would refund my unused trash collection stickers. They refused to either refund them or allow me to use them even though they were still collecting in the area. Other companies typically hold a buyback period when this happens or when municipalities change companies. This not only affects myself but a large swath of annexed property in the area that affects many of my neighbors. I've also had others issues with this company with incorrect billing & other services they neglected to perform requiring me to call the county to report them. I only have a couple tags left but they should've offered to buy them back.

    Business Response

    Date: 01/03/2023

    Hi *****, thank you for bringing this to our attention. Our Municipal Services Manager, *********************, has called you today, January 3, 2023 and has left you a voicemail regarding getting a refund for the stickers. You can call him back at ************. Thank you!


    Customer Answer

    Date: 01/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****

This business's accreditation status is currently suspended and under review.

suspended BBB accredited business seal

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