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Business Profile

Garage Builders

George's Garages & Doors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/21/23 I called to inform ******'s Garage I lost power. I informed them I was leveling my yard left by the electrician who installed power to garage. The tiller caught on something in dirt near garage causing a spark. I told her I don't understand how or why it happened because I was simply leveling yard and was not deep. The woman I spoke with said she would find out who the electrician was and call me Monday. I got no call Monday the 24th so on Tuesday 7/24/23 I called them. When I told the man I spoke with why I was calling, he asked me if I was the address on *****. I said yes. He then proceeded to tell me my problem was fixed yesterday that the electrician came out. I told him no one came to my home because I still had no power and I did not get a call from ******'s Garages neither did the electrician call. He said he would call back and when he did he said he spoke with the electrician who told him he fixed the problem and that my neighbors were looking at him. I told him again no one came because I still had no power. He said he would have the electrician call me. While waiting for the call I checked my cameras and the electrician popped my lock came onto my property unannounced covered up the wire with dirt and left. I called company back and told them this. Electrician called and said the lock was to pop, came the next day and I got power. As he was leaving, he confirmed my research the wire should be 18 inches deep. I called ******'s Garage and the woman I spoke with was very ****. She told me I was badgering them, they fixed the problem. I tried to reiterate my experience and told her the underground wire was not 18 inches deep causing tiller to strike the wire. She told me to prove it's not 18 inches deep and hung up on me. I didn't get a chance to add that the gutters on garage are also leaking.

    Business Response

    Date: 08/22/2023

    Work is complete

     

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealing with this company has been very stressful. They are very unprofessional and rude once you sign the contract and make your 1st payment. I got a garage built, its beautiful but it sits very high off the ground. I paid 21,500$ now I need a step to exit the garage door and a ramp for my party door . This company is telling me its not their problem I have to find a outside contractor to do the work. I got an estimate of 775.00$ from someone they referred me to.. I called and asked can we work something out because of the mishap and I was told no its not a mishap on their part. I then received a very nasty, unprofessional, rude text saying I was trying to extort them for the money. I was also told that they would remove the wood fence that was taken down to build the garage. Its still in my backyard I called no one never returned the call since August. Now that I have this new issue I asked about the fence removal and was basically lied to that I was never told that they would take it away. I originally was gone go with another company who was charging 19,000$ but I was told I didnt need a building permit. I fired the 1st company and decided to go with georges garage the biggest mistake ever.

    Business Response

    Date: 09/29/2022

    We provided exactly what was stated in the contract. We did the concrete work as per the codes of the city, the customer did not have addition concrete added to her contract. When the issue arose we offered to fix it for the $775 which is the cost. We were not trying to make any money, we were trying to make the customer happy but concrete and concrete work costs 

    Customer Answer

    Date: 10/05/2022

     
    Complaint: 18143104

    I am rejecting this response because:

    Sincerely,

    ******************* this company has been very unprofessional, rude, disrespectful, and lying every since I signed the contract and gave my 1st payment. I was never told anything about Possibly needing steps or a ramp after the garage was done, if I was informed of that I would have paid the extra money or went with another company.. after paying this company 21,500$ I thought I would have a completely finished garage. Instead I got a garage that is very hard to come in and out of because its so far off the ground. If I dont fall trying to get in or out someone else will.. I called the *************** to inspect the garage because by law thats my right. This is the 1st time Ive gotten a garage built.. if everything is right I will pay some more money to finish the unfinished garage. But because the company is so unprofessional and rude the Contractor they referred me to was told Not to do the ramp and steps for the 775$. I received a unprofessional text saying because I called the *************** on them the canceled him from coming outall I want is a completely finished garage with no safety issues.

    Business Response

    Date: 10/07/2022

    We are sorry that ************ is not happy , but the work she is requesting is not in her contract 

    Customer Answer

    Date: 10/15/2022

     
    Complaint: 18143104

    I am rejecting this response because:
    I Dont accept the apology and I will never recommend this company to anybody ever. 
    Sincerely,

    *******************

George's Garages & Doors, Inc. is BBB Accredited.

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