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Review fromTiffini G
Date: 03/14/2024
1 starTiffini G
Date: 03/14/2024
I am very disappointed with the way Chevrolet. Handle my handle my issue. I brought my vehicle in for a check engine light and driving funny, they called Me and told me good news, It's not your engine or your trans, But it's a few codes coming up and it would cost me $1600 and repairs. I told them to go ahead and fix it. And within picking my vehicle up and driving less than 20 minutes everything was the same. I called and Explain that and they told me to bring my vehicle back on a Tuesday. Mind you, I pick my vehicle up Thursday. I dropped it back off and received another call saying that my transmission is bad. They refused a refund. I did I search to find a recall for my 2018 ****** having these issues.
Phillips Chevrolet of Frankfort
Date: 03/18/2024
Please accept our apology for the inconvenience. We would be more than happy to assist you with additional repairs needed on your vehicle. Please contact our Service Director, *************************, to discuss. *** can be reached at ***************** or ********************************Review fromNicole H
Date: 08/02/2023
1 starNicole H
Date: 08/02/2023
Very disappointed in the way I was serviced. All of my car needs were not addressed due to a major error on the technicians part. Overall terrible experience.Phillips Chevrolet of Frankfort
Date: 08/03/2023
We apologize for your experience at Phillips not going as it should. Our Manager, *********************** will contact you. Your business is very much appreciated.Review fromDennis M
Date: 07/01/2023
1 starDennis M
Date: 07/01/2023
On 16 June 2023, I purchased a 2020 Cadillac XT5 from Phillips Chevrolet of Frankfort, *********** am writing this note to formally complain about financial officer *********************************** poor communication skills and unethical business practices. My salesperson was ********. She was very nice and cordial throughout the purchasing process. I later met with a finance official (*********************************) to discuss a down payment figure, monthly payments, and last but not least, the annual percentage rate (APR). All of this of course was based on what I could afford. The loan ******** ********************************** went back and forth from Jennifers desk to his desk. He finally came back with an APR of 5.5% beating my **** of America offering. That was good enough for me. I asked about the name of the lending institution and was informed that ************** Finance would be handling the loan. On Saturday, 23 June, I received a surprising billing statement from the ***** *********** After being surprised from discovering **************** was the lending agent, all of the numbers looked good until I got to the annual percentage rate. My APR mysteriously went from a clearly stated 5.5% to 7.4%. I feel that ********* knowingly quoted me the APR for a new vehicle knowing that I was inquiring about a used SUV. From what I understand (according to ***** Fargo), the car dealer set the annual percentage rate of the loan. There was no need to put on an act or show by going back and forth from the sales desk to his seeking the best APR from banks. ********* did not exhibit best business practices or act in good faith. I immediately call to complain about this error in the APR. Once again, ***** Fargo indicated that the loan APR was set by Phillips Chevrolet. I called my sales representative and spoke to her. ******** informed me that the finance department would call me back (and they didnt). I dont know where the term Bait and Switch originated from, but to me, this is a clear example of it.Phillips Chevrolet of Frankfort
Date: 07/03/2023
We apologize for you experience at Phillips not going as it should.. Our Manager, *********************************, left a voicemail for you. Please return his call at your earliest convenience. ******* can be reached at *****************. Your business is very much appreciated.
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