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Business Profile

Ecommerce

Keith Haring Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased t shirts from the online store. The picture of the t shirts provided led me to. It these shirts for my daughter. When the order finally arrived, the t shirts were not as pictures. They were jersey material and distorted the graphic on the shirt. The inside of the shirt is a different color than the outside and that is not was is depicted in the pictures provided of the shirts. The one actual t shirt I received had an iron on of the graphic that is about the size of a letter size paper. The quality of the shirts and the graphic looked like someone had made the shirts in their home. I purchased the shirts on 9/26/23. It was a total of 5 shirts for $83.75. I emailed the customer service on 10/3/23 because there had not been any update on my order shipping. I sent an email on 10/5/23 after receiving the items to let them know that the shirts did not match what is listed on line. On 10/6/23, they replied asking for pictures of the shirts so they could better assist me. I sent an email with the pictures and an explanation of what was not satisfactory on 10/7/23. I emailed again on 10/18/23 since there was no response. I sent another email on 10/24/23. On 10/24/23, they responded again that they needed the pictures. I resent the pictures on 10/25/23 with why I was asking for a refund on the items. On 10/30/23, I received an email to provide feedback on my recent ticket with them. I responded on 11/14/23 stating that I was extremely dissatisfied with the amount of time it was taking to get a response and that I would like a refund. On 11/15/23, they responded stating that they would not provide a refund but would give me $10 discount. On 11/16/23 I responded back that I would be contacting the BBB and would not be shopping on their site again.

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is most likely located outside of the country. They are misrepresenting the Artist Keith Haring by producing products with his name and artwork on them. The website depicts products that entice the buyer and then they send sub-par items. All items were described as cotton. They are not!!! They claim to have a refund policy but do not honor it.

    Business Response

    Date: 08/29/2023

    Dear BBB ******* ***** ************************ you for your feedback. We have reached out to the customer again and presented a corresponding solution. We will assist the customer in resolving this issue as soon as possible, ensuring their satisfaction with the proposed solution.

    Have a nice day.

    Keith Haring

     

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20520160

    I am rejecting this response because:

    This company is misrepresenting Keith Haring. They shouldnt be allowed to use his name, and then produce merchandise that is not represented accurately on their website. Their refund policy is bogus and start offering at 10% and work their way ** in little increments. I want 100% refund and mail back the items or 80% refund and keep.

    Sincerely,

    ***************************

    Business Response

    Date: 08/30/2023

    Dear BBB ******* ***** ********************* are still in communication with the customer and trying to propose a satisfactory solution. We will assist the customer in resolving this case as soon as possible.

    Thanks for your support and understanding.

    Keith Haring

    Customer Answer

    Date: 09/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Keith Haring Store is NOT a BBB Accredited Business.

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