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Business Profile

Hair Products

Curltastic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a spray bottle from this company on June 22nd 2023. Did not receive any confirmation email after ordering. I have bank statement information saying the money was taken out ($16.95). Ive emailed them repeatedly about this and received no answer. Ive bought from this company a couple years ago and thought it would be okay since I received my brush at that time. *** tried reaching out to them on their social media as well but no response. They continually send emails about their products which is very misleading if they are only taking the money and not sending any product.

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bonnet and scrunchies April 10, 2022, Order *****. I inquired via email for an address change May 5, 2022. The Order costs *****. I never received any response about the order again and realized the website was actually shut down. I emailed again September 21, 2022 requesting a refund since neither address received the order. It never shipped to begin with. I still want my refund. I used to buy from this company in the past but I no longer will due to the lack of communication. They took my money, shut down and have been ignoring me. It's not right and unprofessional. Thank you for your help.

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 11/2/22 with Curltastic Order # **** using my **************** for $102.68. Received an email from Curltastic order was processed and shipped 11/9/22 via *** Express. Received partial order 11/21/22. I ordered 2 Quick dry towel blue and only received 1. I ordered a Detangler + ***************** Pack all colors and received 1 green ***** and 1 green detangler. I am missing a Ruby ***** and 2 detanglers (Black and Pink). I tried sending an email to ********************************** from their website as directed to reach their customer support team who is suppose to response within 24 - 48 hours and it did not go thru. Sent them an email from my yahoo.com account advising of my order issue on 11/22/22. No response. Sent a second email 11/27/22 again advising of my order issue and received no response. I then contact **************** advising of this vendor and my issue. At this point I just want the vendor to send me the rest of my order 1 blue microfiber quick dry towel and 1 ruby ***** and 2 detangler brushes (1 pink and 1 black). I tried sending one last email via their website and received a message I am restricted from sending any emails. I am very frustrated with this vendor and their lack of response and professionalism with handling customer complaints. There is not even a working phone number to call them. BBB please help!

Curltastic is NOT a BBB Accredited Business.

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