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Business Profile

Purses

Selena The Label USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very dissatisfied with the quality of the purse. Cheap material and not worth my money

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two Selena the Label crossbody purses in October off of ********. At the time of purchase their website said 100% money back and free returns. When I received the purses, I was not satisfied with the product. I immediately sent two emails requesting a refund. Neither email was answered. There is no phone number listed for this company. Their web site says to mail the product back and wait for a refund. If they cannot answer an email, I do not trust them to provide a refund after I have relinquished the product.

    Business Response

    Date: 12/31/2024

    Hello Team,

    Good day! Thanks for letting us know about this. This issue was resolved already
    we also replied to the bank chargeback that the customer filed.
    Also the customer's order was delivered
    **************************************************************

    And also the customer never contacted us about any issues or concerns.

    Customer Answer

    Date: 12/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

    The complaint WAS filed with the company with no response.  

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Selena the Label crossbody purse. At the time of purchase their website said 100% money back, free returns, no questions asked. When I received the purse, I was not satisfied with the product and requested a refund and directions to return item. They gave me pushback and after several emails back and forth, they said I could return items to ********* but I would have to pay shipping. Im hesitant to do this because I dont feel confident (based on how all of this is going so far) that once I return items and pay shipping, that I will get a full refund. I cannot get any written confirmation from the business that this will occur. Also, their advertisement says free returns.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 purses for Christmas on Oct. 15, 2023. I paid $39.95. The zippers are broken. I notified the business through email. They emailed me back on Sunday requesting a picture of the defect that they had asked for. I sent it to them. Had not heard anything. I emailed them again yesterday requesting my money back and have not heard anything. The ad is on ********* The order number is ******.

  • Initial Complaint

    Date:11/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order this date 11/18/23. My credit card company called me to make sure I had made the charge. Thats when I decided to cancel.

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/20/23, I placed two orders for purses from Selena the Label USA, order #****** for $89.90 and order #****** for $13.99. The products were received on 5/31/23. When I looked at one of the purse, right away I saw the inferior material, the cheap zipper that did not close properly and the fastner that was hard to close. I immediately asked for a refund and was told the return address was in ********* and that the return shipping cost was my responsibility. They offered me a 15% refund and to keep the merchandise. I told them that the product was shipped from ******** so why do I have to return it to an ********** address?They are marketing the product with label *** which is false advertising. I am totally disappointed with the poor quality of the product and deceptive marketing. I am requesting a total refund of $103.89 for my two orders.Thank you for your help with my claim.Regards,***************************

Selena The Label USA is NOT a BBB Accredited Business.

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