We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Contractors

Revamp Fence & Deck
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Revamp Fence & Deck's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Revamp Fence & Deck has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously had a fence installed with Revamp with a salesman named ****. We weren't appropriately informed of the correct city ordinances of how far the fence could be from the property line. He told us a couple feet, while it's actually 6" (neighbors had closer fences). We made decisions based on this. When measuring the property, we also weren't informed when he measured that both sides of our property are not straight with the house, however, the fence measurements were straight with the house, so we lost a lot of property outside the fence, which we didn't realize until after the fence was installed. We decided to get it updated. They had the same salesman come out to do the quote. It was obvious he didn't want to be there. He was there for 15 -20 min and took a week to get us a quote. He emailed it to us and told us to sign the contract with no conversation. We asked to discuss it. He made a big deal that the only time he had was his day off on Saturday. He also would only speak to or text my husband. I'm not sure if it's because I'm a woman or what. He refused to communicate with me. I texted him a couple times and he told us he never got my messages. We had some discrepancies we were concerned about with the quote. He then asked my husband if we still needed him. He showed up and he was passive aggressive and his demeanor made it clear he didn't want to deal with us. I asked if he was getting my texts and he told me no. I texted him right there and nothing. I think he blocked my number. After the conversation there was really an issue with the quote. He took it down from the site and never put it up. We had to have another salesman come out. Now the company is refusing to speak to us after asking multiple times for accountability. This is $30k we are having to spend on a fence because of misinformation given to us. They wont' even call us to schedule the appt, they did it themselves. We think the cost should be lowered to account for the companies mistakes

      Business Response

      Date: 06/30/2025

      We are sorry you are having issues with your install. It looks like *** was just out there on 6/18. Despite our policy, it also looks like we have given you a massive discount of $4,900 on the final balance, and you have agreed to a new placement of the fence. Please be 100% sure this is where you want your fence. We look forward to taking care of this for you. Thank you for your business. 

    Revamp Fence & Deck is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.