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Business Profile

Manned Balloons

Galena On The Fly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manned Balloons.

Reviews

This profile includes reviews for Galena On The Fly, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Galena On The Fly, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Manuel C

      Date: 09/05/2023

      My family and I had a wonderful experience during the flight, with the crew and the pilot, but unfortunately the pilot and their customer service is the same guy and left a bitter taste that sullied the whole experience. I had already tried to fly with Galena on the Fly in the past, but never got to fly. The interactions with their customer service made the matter worse, so I felt compelled to leave a negative review at the time, reflecting my experience. However, during a visit to Galena, I saw one of their balloons flying, and it made me want to try again. I booked my flight but I had a few questions. At this point, they were unaware of who I was regarding my prior interactions with them or the review I had previously left for them. Still, from the first time I called them, the person who answered the phone was very rude from the start. His attitude was making it very clear that every question I had was annoying for him to have to answer. Then on the day of my flight, I get a call from them telling me that they found out about who I was and the review I left. At that point they yelled at and threatened me to remove my review or they would cancel my flight and make sure I would never be able to fly over Galena. I did take my review down because I really wanted the flight. I called them back to let them know that I had taken down the review so I could have my flight, and I hear the guy on the phone telling his coworker F***ing coward, he removed it, HAHAHA, clearly meaning for me to hear him. If you ask me, hes the coward who could handle real feedback, and just threatens, insults, yells, and laughs at customers over the phone. Well, jokes on him because I got my flight and left my original review anyway where I did the first time. If you want that magical experience, just know you're gonna have to put up with people who have no respect or consideration for their customers, and you might not even be lucky enough to fly at all.

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