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Business Profile

Hotels

Country Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 7 we arrived at this location for a 2 night stay. Part of the room was filthy and the whirlpool in the room once activated blew out blue stuff that stuck to our skin. The pool was chilly and when we did want to use it again, there was an exercise class being held. They stated it was at a good temperature, but this is the first time, we couldn't stay in it long. Mainly, we didn't want to since there was a bandaid on the bottom, and some stuff floating that looked like noodles. The room for some reason had a higher price one day than the next which didn't make any sense since it was not a weekend. There were no bars to assist you getting into and out of the whirlpool or the tub for that matter. There was some metal plate on the front of the whirlpool that wasn't tight and it was sharp and could have hurt us. Someone pounded on the door a couple times while we were in the whirlpool, my husband went to check, only to find out there is no peep hole. What the heck? We were there for my birthday thus the whirlpool room and I was really disappointed in the quality of this place since it had over 4.5 stars. They said we should have said something, but what would they have done? All the rooms were probably the same, so we didn't. Well, that isn't correct as the room we had was the only one with birds nesting in the window. I believe we should get back at least $50.00

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