Complaints

This profile includes complaints for Blick Art Materials's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blick Art Materials has 67 locations, listed below.

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  Blick Art Materials

  695 U.S. Highway 150E Galesburg, IL 61401

• 

  Blick Art Materials

  South Mall, 3152 Lehigh Street Allentown, PA 18103

• 

  Dick Blick Art Materials

  242 E Menomonee St Milwaukee, WI 53202-6008

• 

  Blick Art Materials

  201 S Clinton St STE 180 Iowa City, IA 52240-4011

• 

  Blick Art Materials

  6300 Delmar Blvd Saint Louis, MO 63130-4719

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased I list of 16 items on Monday January 9, 2023 for a total of $85.03. I later received email ORDER confirmation stating that all of my items were either accounted for or reserved because two items were back ordered. At 3:52 in the morning on January 11, 2023 I get an email for the SHIPPING confirmation with an additional charge of $81.61 for the same items. This increased my total from the initial 85.03 to now $166.64. I’m not getting double the quantity in items that I ordered and I don’t have the money to be charged like that considering I ordered this for a college class. I would truly appreciate if I could be reimbursed for the unnecessary charges seeing as I paid the full amount the first time.

  Business Response

  Date: 01/11/2023

  When an order is placed on our website, we get an authorization on the credit card provided to confirm the funds are available. This is an authorization only, as we only bill the credit card when the order ships. In this case, we got an authorization for $85.03 on January 9th, 2023. We shipped the available items on January 10th, 2023, using that initial authorization, total charged to the card was $81.61. 

  We have not charged the card twice, the authorization holds those funds for us to charge when we ship. The authorization should drop off, please contact your bank if it has not.

  Customer Answer

  Date: 01/11/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ceramics throwing wheel from Blick Art Materials in Galesburg, Illinois. The purchased item cost me $1,000 and was meant to be a gift for my wife. My wife decided that she did not want to keep the item, and we never even opened the package. After contacting the company for a return only a couple days after purchasing, they told me over email that I have to pay for return shipping. The only problem is that it's a 70 lb box, and the cheapest shipment that I can find is $200 through FedEx.
  
  I request today prepaid return label to the company and they refused saying that it's a "customer choice return" and I have to pay the return shipping. They are being completely unbudging on this issue, and now I'm stuck with $1,000 ceramics table that I can't use and have to pay $200 just to return the damn thing for a refund!
  
  I feel like I'm getting swindled here. Any chance you guys can convince them to cover my extremely expensive shipping cost?

  Business Response

  Date: 12/16/2022

  Our return policy began with the start of our company in
  1911, and we are honoring that. If you are not satisfied with the merchandise,
  you are entitled to a full replacement or refund of the merchandise value up to
  one year from time of purchase. A prepaid label was issued on December 15, 2022,
  and a refund will be issued when the item is received and processed in our
  distribution center.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blick Art Materials. Why does this company think it is ok to double bill you? I have used this company to purchase art materials for years now. But recently they do not just charge you for what you have ordered, plus tax. etc. Now they charge you 2x's, even though they refund one of the charges, evidently once your order has shipped. But this is stupid! And here is why- I am using a debit card-bank card. When they double charge me and it takes a few days for one of the charges to drop off I can be put in the minus in my checking account-Meaning they have put my extra funds on hold, as my checking account lists both charges, although it says "Pending". My big question for Blick is this: Why not just make one charge for the order, not two? This Is ridiculous! If the extra money is tied up in my bank account, I cannot use it to pay other bills, etc. Blick Art Materials did not do this before, as I am a long-time customer of this company and it is only recently they started doing this. Is this even legal? When one makes the purchase, one is approving the amount of purchase ( which includes tax and any shipping charges) one is not approving a double billing, even if it is temporary and will drop off the account in? some days ( Not hours!) I suggest Blick STOP doing this and charge once for the order!

  Business Response

  Date: 09/06/2022

  Thank you for the recent order, we do
  appreciate your business. When an order is placed on our website or phoned in,
  our system automatically goes out to for an authorization on the payment type.
  This is to confirm that the address we have on file matches the one on your
  bank account, and to confirm there are funds available for the purchase. At
  that time, your bank will hold those funds for up to 7 days, and the amount of
  time is dependent upon the bank, each one is different. Please remember that we
  do not charge when the order is placed, only when it ships. Once the order
  ships, the authorization that we have on that payment will match up to the
  amount we collect. In the case of
  your order, it authorized for $261.01 when the order was placed on August 31st, and that authorization was
  immediately voided by our system. Since there was a backorder, we authorized for $248.56 and immediately settled, or withdrew the funds when we shipped the order on September 2nd. Once the backorder is available to ship, we will once
  again go out for an authorization for $12.45 and settle against that when we
  ship.
  
  We have not changed how we authorize and
  charge on orders, we literally have been using this same process for years.