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Business Profile

Roofing Contractors

Roof Pro Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The chimney work leaks see the attached Statement of Complaint.

    Business Response

    Date: 10/14/2023

    Response in regard to Mr.******** ********************* more context to the events leading up to Mr. ******** complaint we would like to explain what happened. This was an insurance claim for hail damage in 2020 and insurance had paid to replace the chimney chase cap and B vent cap. Upon learning it was covered ****************** asked for a recommendation and we recommended Black Diamond since we do not perform HVAC repairs and are not certified in any way. He wanted everything on one receipt and didn't want to deal with multiple contractors so we made the call and their work went through us.

    At some point within the first year a problem arose from that install, we arranged for Black Diamond to go back to inspect which they did and thought the problem was solved. Last week we received a call that there was a drip going inside of the fireplace, we reached out to Black Diamond and they went back out but wanted to charge us for looking at their problem, we declined and are waiting for a response from their manager before moving forward.

    We decided to take a look at it ourselves but due to unforeseen circumstances were unable to make it out there on Tuesday the 10th. This complaint came in on the 12th without a phone call to our sales person or our company. We are still trying to take care of the problem and will do everything we can to make it right but when dealing with a subcontractor these things take time. If Black Diamond refuses to warrant their work we are prepared to hire another contractor and pay to have it re-done. 

    We warrant OUR roofing workmanship for 10 years and if there is ever a problem we do everything we can to remedy it. If the fault lies with the subcontractor we do everything we can to have them repair it as soon as possible.

    Every time ****************** reached out to us we immediately responded and have the phone records and text messages to prove it. I'm sure it's frustrating knowing there is a problem and thinking it's taking too long to fix but I informed ****************** we were waiting on the managerial response before we proceeded to the next step and he said that he understood. 

    We will add to our response once everything has been taken care of and hope that ****************** will be little more honest and patient in the future.
    Roof Pro Solutions
    **********************

    Customer Answer

    Date: 10/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Roof Pro Solutions is BBB Accredited.

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