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Business Profile

Heating and Air Conditioning

Patriot Heating and Cooling Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

3.4

Average of 5 Customer Reviews

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Review Details

  • Ariel S

    Date: 10/27/2024

    Very similar to **** Cs experience from April of 2022, we called Patriot out when our furnace wasnt working. The service technician said he couldnt fix the issue and that we needed a new furnance. The next day, a project manager came out and advised us that we needed a new $7400 furnace.We called someone else for a second opinion. They came out and fixed the issue in under an hour for $190.Really disappointed in Patriots expertise. Felt like a giant scam and was definitely a waste of our time.

  • Mikus K

    Date: 03/19/2024

    Local family run business with great people. Good experiences all around and its nice to be able to get small company personal service while also getting the response time of the big companies. Fairly prices compared to local competitors

  • Gregory M

    Date: 03/19/2024

    They have great technician and amazing customer service. Their tech **** always there to help and willing to go the extra step to make his work excellent.

  • Maria A

    Date: 11/23/2023

    Patriot Heating and Cooling employs poorly trained technicians, who do not act responsibly with customers money. Our AC system had a leak, we had this company send out a technician, who did not attempt to diagnose a leak, but recharged coolant and sealer. He did not offer option of leak search on a 2 year old system. He then sold me a premium VIP service. A week late the undiagnosed leak of course has let most of the coolant out. When I called the company on a Saturday for service, a receptionist who picked up the phone was reluctant to schedule me. She advised that since the leak persisted, the system likely needs to be replaced. She could articulate no basis for that conclusion, and she was, in fact, aware that the system was -again - only 2 years old. She offered to get the tech who handles system replacements to call me back. I insisted on having someone out to perform diagnostics that day and she admitted that there is a wedding in the company and she will not be able to send anyone that day. It is absolutely irresponsible that the owners allow the receptionists to offer such incompetent advice, simply because she does not want to admit to scheduling issues. Next she scheduled me for the following day, when the technician did not show up.She called after the missed window and said technician called out and she has no one again. At this point I had a different company come out, diagnose leak in 10 minutes (very big leak), and repair. Original technician failed to do the very basic troubleshooting to diagnose the issue. Will never do business with Patriot Heating and Cooling. This is how they treat VIP customers, and this is the extremely low quality of service they are providing.

  • Helen A

    Date: 10/26/2022

    Exceptional company. Certified honest technicians 24/7! Family owned and operated.

Patriot Heating and Cooling Services, Inc. is NOT a BBB Accredited Business.

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