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Business Profile

Medical Billing

Integral Healthcare Billing and Consulting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Integral Billing was hired to provide insurance credentialing services for eight insurance companies in CA and MA. The contract with Integral Billing was signed on 06/06/2022 and the $920 fee was collected through PayPal on the same day. I was advised that the process could take up to 180 days. The standard is ***** days with other credentialing companies; however, I gave them the benefit of the doubt.In the beginning of the process, communication was fairly consistent, until it wasnt. Once the fees were paid, I initiated most, if not all, contact. I was notified that the company ran into issues relative to addresses on 08/15/2022, after I requested an update on the status as it had been 70 days. I was asked to complete additional steps. The information requested for MA was provided on 08/16/2022 and the information requested for CA was provided on 09/29/2023. The last update I received (after initiating the contact) was on 01/27/2023. I reached out on 04/06/2023 and asked for an update. I received a response on 04/10/2023, I'll have an update for you by the end of the day tomorrow. However, this response was the general response I received each time I checked in and was almost always a lie. This time, there was no response at all, not just significantly delayed and not when promised, but not at all. I reached out again on 05/02/2023 and received nothing back. I reached out again on 05/22/2023 and outlined my concerns and provided them with the timeline. I have yet to receive a response. I attempted to recoup my money through PayPal; however, conveniently enough, they only allow claims up to 180 days. I hired another credentialing agency on 03/20/2023, to focus on OK credentialing. I was fully credentialed with 3 different insurance companies by 05/22/2023; 63 days total with two of them being completed within roughly 30 days.

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/5/2022 I signed a contract with integral billing to recredential from my LLC to my S-corp my insurance paneling for my business. I paid them $250, and never heard from them. I recieved an out of office email 11/14/22, and 12/27/22, and have not received any word since. I have sent about 5 e-mails as of now, they stopped answering me back after 2. I see on ****** they have done this to at least 6 other people.

    Business Response

    Date: 05/30/2023

    The client will be getting a refund back within 15 business days. 

     

    Please let me know if you have any questions. 

Integral Healthcare Billing and Consulting LLC is NOT a BBB Accredited Business.

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