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Business Profile

Music Store

StringWorks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

This profile includes complaints for StringWorks's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/30/24 I entered an agreement with StringWorks to sell a cello, bow, and case on consignment. The agreement is attached. It was to be sold for $2395. Please note item #2, where it lists repairs that are needed. I was never informed, nor is it stated on the contract, that these repairs were my responsibility. Also,attached is StringWorks response to a complaint I sent to the Attorney General. They state that it was my misunderstanding or I forgot that I was responsible for it. I also NEVER stated that I could have the repairs done for $150. This is a complete falsehood and I have no idea what these would cost, so would not have come up with that number. I also disagree with their statement that I was responsible for renewing the contract, since it says that the consignee (them) shall enter into a new agreement. PLEASE NOTE: I thought I would be receiving $1800 from this sale, not $1400. I would have tried to sell it myself first before doing this. I decided with part of the $1400 to buy myself a *****. I was charged $900 for this and then given a check for $500. When I got home I realized I never received a receipt for the *****. The receipt (attached) is for $872, not $900. This is what they do? Round up a sale and hope you dont ask for a receipt? Please note item on the attachment that **** ****** wrote he says they gave me a check for $1400. Doesnt even realize it was only $500! Sloppy business practices on their part. I maintain that they owe me $28 for rounding up the cost of my ***** and $400 for the cost of the repairs that I had no idea I had to pay, and is not detailed in the contract.

      Business Response

      Date: 05/27/2025

      To Whom It May Concern,

      This particular customer has also lodged a similar complaint to the **********************************, so I have attached our detailed response and supporting documentation for reference, sent immediately upon receipt of the notice, on April 7, 2025.  We still have not heard back from that office, and sent a reminder email after hearing of this complaint with the BBB to our contact there ************************ but have not yet received a response.  A copy of that email is also attached, along with the official response as submitted, our consignment agreement, and other supporting documentation.

      I make myself available to you for a calls (direct at ************ or office ************) or email at ****************************** at your convenience.  

       

      **** ******, President

      StringWorks, Inc.

    StringWorks is NOT a BBB Accredited Business.

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