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Business Profile

Orthopedic Surgeon

Fox Valley Orthopedics

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Fox Valley Orthopedics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fox Valley Orthopedics has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please call or email me.

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment to have my toe nails clipped and get a diabetes evaluation at the same time. Upon entering the Fox Valley Orthopedics office in ********, I paid the $40.00 co-pay with my **************** credit card. When I was called, I entered a room, sat down and was questioned by an associate as to my visit. I told her I needed my toe nailed trimmed and an evaluation relating to type 2 diabetes. I was told that they do not perform that service. At that time, I told them that was my main concern and that I wanted to cancel my appointment and be given a full refund of $40.00 and have it credited to my **************** Card. I waited nearly 20 minutes while their staff tried to credit this transaction. I was given a copy of an E-Payment Activity (see File SCN2A) and was told that everything was OK. I waited several days, called **************** and was told that the company, Fox Valley Orthopedics needed to send them a credit for the $40.00. On July 29, 2024 I called Fox Valley and spoke to **** who knew about the situation at hand and said I should wait several days and call back if I needed to. I waited and checked Amex on August 4, 2024 and found no credit had been sent to them. I called **** back again on August 6, 2024 and told that nothing had changed and no credit was issued. She transferred me to ********* in the *************************** I was then put in *********'s voice mail system to which I left a detailed message and waited several hours without a returned call. Although **** was very nice and appeared to be helpful, I'm still without a resolution. All I want is my co-pay of $40.00 returned to me, either as a credit though **************** or a check made out to me so I can cover the amount I had paid to the credit card company.

      Business Response

      Date: 11/20/2024

      The complaint with ***** *******, case #********, has been resolved. A $40 refund check was mailed to Mr. ******* on Oct. 3, 2024.

    • Initial Complaint

      Date:05/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get someone call me back...they stopped sending invoices to ** on two accounts with them where we have payment plans in place. I reached out to *********************, who has been helpful in the past, and she has advised I would be hearing from a ********, I assume in billing. I have sent them a detailed email on what I need, all I am trying to do is confirm that the balance I show we still owe agrees with what they show. I do not know that, since they have not been sending invoices. The accounts involved are Patient ID ****** (last statement received 2/28/23) and I show we owe $952.14. The other account is ****** (Portal C), and we have not received a statement since 2/9/23. On this account I show we owe $293.95. This company is in the middle of a billing transition and it is creating nightmares with all separate account numbers. I want to avoid a debacle and all I ask is that someone call me back at ************.

      Business Response

      Date: 01/23/2025

      Dear BBB,
      We resolved the complaint with **** ***** back in May 2023...all accounts show a zero balance. 
      If you have any questions, please let me know.

      Customer Answer

      Date: 01/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    Fox Valley Orthopedics is NOT a BBB Accredited Business.

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